Community Services Officer ; Part-time

CITY OF ALEXANDRIA, LOUISIANA

Job Opportunity

COMMUNITY SERVICES OFFICER 2

Unclassified/Part-time

Hourly pay: $20/hr.

The City of Alexandria, Louisiana is seeking non-law enforcement civilians to provide support to public safety. The CSO 2 is a non-sworn employee of the Legal Division organized within Safe Alex and under the daily direction of the Commissioner of Public Safety, and closely affiliated with the Division of Community Services.

The Community Service Officer 2 is a non-sworn employee of the City of Alexandria and is designated as a civilian position. Community Services Officer 2 provides supervision to Community Services Officer
1. Provides law enforcement support, performing various duties that assist other departments – principally public safety. CSO 2 provides customer service to citizens, crime deference and prevention activities, non-EMS on-site to citizens, and other non-criminal police-related duties. This position does not possess the authority to make arrests and not carry firearms.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.

Serves as a good will ambassador by providing friendly, helpful customer service to the general public.

Basic community policing duties such as: overseeing and monitoring city parks, community engagement and outreach activities, responding to mental health calls, monitoring and assisting unhoused or people experiencing homelessness, monitoring and patrolling special events and festivals, monitoring and patrolling city bus stations, conducting Crime Prevention Through Environmental Design (CPTED) evaluations and make recommendations.

Work closely with Safe Alex, APD, and AFD to support and enhance existing community outreach programs such as neighborhood watch meetings, crime prevention seminars, school presentations, and public safety summer camps.

Maintain cordial public relations with businesses, as well as other governmental entities to share valuable information, better resolve problems, and provide enhanced customer service to the public.

Conduct regular patrols of the community looking for safety hazards, and persons in need of assistance, and identify and resolve any non-criminal complaints in the public, at City parks, City facilities, and City Hall.

Conduct school safety programs and educational presentations.

Assists with emergency response activities and disaster preparedness efforts.

Supervise Community Service Officers 1 by monitoring work in progress and ensuring compliance with established standards. Review, prepare, and process paperwork and reports.

Respond to difficult citizen complaints or problems.

Education and Experience: High School diploma or GED. Experience in operating a computer and/or most other office equipment.

Special Requirements: Must be a U.S. citizen aged 25 years or older. Must possess a valid driver’s license. Will be required to obtain a valid State of Louisiana driver’s license at the time of appointment and maintain it throughout employment for this classification. Available to work flexible hours, holidays, and weekends. Must be able to clearly speak and communicate on the police radio system.

Training: Relative training from the Alexandria Police Academy such as communication skills, basic self-defense tactics, de-escalation techniques, CIT training, community engagement techniques, C.A.D. communication, first aid, and CPR training. 4-8 weeks of training time.

Physical Demands and Working Environment: Frequent exposure to general office environment, outdoor weather conditions, vehicular traffic, and loud noise levels. Requires some agility and physical strength, such as occasionally conducting traffic control for long periods or standing or walking most of the work period. Occasionally, work may require lifting heavy objects up to 60 lbs. and carrying them. There may be a…