Houseperson

Note:
This description has been refined for clarity and proper formatting. It preserves the original content and context.

Court yard by Marriott, 3830 Alexandria Mall Dr. Alexandria, LA 71301. Section One covers MCR Universal Role Standards with an Executive Summary focused on cleanliness and friendliness. The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Guest Relations:
  Greet guests happily upon arrival and throughout their stay with a smile; use guests’ names whenever possible.
• Guest Satisfaction:
  All team members contribute to great guest satisfaction scores.
• Recovery:
  Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge:
  Strong knowledge of all features of the hotel facility and amenities.
• Events:
  Awareness and support for all groups and events at the hotel.
• Technology:
  Understanding of relevant technology for each role.
• Phone Etiquette:
  Answer incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness and Sparkling Work spaces:
  All areas should be clean and well-organized.
• Pitching In:
  Team-wide cleaning as needed to maintain a safe and well-organized hotel.
• Hospitality While Cleaning:
  Greet every guest with a smile while cleaning, preferably by name.
• Checklists to 100% Accuracy:
  Complete operational checklists on time every shift.
• Shift Handover Reports:
  Accurate and timely handover reports for effective communication.
• Uniform and Appearance:
  Clean, approved uniform; well-groomed; nametag on; smiling at all times.
• Communication and
  
  Collaboration:
  
  Clear, honest, professional communication; willingness to stretch beyond traditional roles; work as a team to create a welcoming environment.

• Luggage Handling:
  Store and retrieve luggage or packages for guests as needed.
• Cleaning and Trash Management:
  Clean and maintain guest hallways, stairwells, service areas; manage trash in exterior receptacles, parking lot, pool area, and common grounds; deliver trash and soiled linen to the laundry room.
• Furniture Upkeep:
  Monitor and report issues with public space furniture.
• Restocking:
  Maintain stock in linen closets and guest amenities; replenish amenities in guestrooms; stock housekeeping carts.

• Happy Guests:
  Management Performance Ratings;
  Guest Satisfaction Scores/Intent to Return.
• Spotless Cleanliness: GM/AGM spot checks; leadership walk-throughs; guest ratings/reviews.
• Product Consistency & Quality:
  Checklist Tracking;
  Management Performance Ratings;
  Guest Ratings.
• Teamwork:
  Management Performance Ratings.

• Experience in hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude:
  Positive attitude and willingness to learn.
• Ability to Follow Guidelines:
  Understand and follow established guidelines and procedures.
• Handle Pace and Pressure:
  Ability to work well in stressful, high-pressure situations.
• Listening and Conflict Resolution:
  Effective listening, understanding, clarifying, and resolving concerns of co-workers and guests.
• Communication
  
  Skills:
  
  Clear conveyance of information and ideas.
• Hospitality and Guest Service:
  Desire to serve all guests.
• Age Requirement: 18 years or older.
• Schedule and Travel:
  Varied schedule including evenings, nights, weekends, holidays as required.
• Clock-in/Out and Breaks:
  Timely clock-in/out; breaks taken as scheduled; no working off the clock.
• Call Outs:
  Provide sufficient notice when calling out per supervisor instructions.

The following are representative duties and are not meant to be all-inclusive.

• Stooping, Climbing, Balancing, Kneeling, Crawling, Standing, Walking
• Repetitive Motions
• Lifting:
  Carrying housekeeping items such as linens, trash, or vacuums

This job description does not guarantee continued employment and may be amended as needed. Reasonable accommodations will be provided to enable employees with disabilities to perform essential functions, absent undue hardship. The employer reserves the right to change or assign other duties as needed. This document does not create an employment contract; employment is at-will.

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006; offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR portfolio and workforce details as described in the original text.
• Award recognitions and partnerships as listed.

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days for full-time team members

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Management and Manufacturing

Industries:
Hospitality

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