Auto Parts Counter Sales II

Auto Parts Counter Sales II (Full Time) # 157 Job Description

Posted Tuesday, November 18, 2025 at 6:00 AM

The Counter Sales Level 2 provides friendly and courteous over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall performance of the Bumper to Bumper Auto Parts store operations. Goes the extra mile to provide an energetic focus and promotion of sales programs as well as customer and team-oriented activities. Incentives may be available for their Sales activities, which can cover aftermarket automotive replacement parts, and may include the sale of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment.

May serve as mentor to junior Counter Salesperson and/or Delivery Driver. Check us out at  and apply today!

Today,
Replacement Parts, Inc. and Crow Burlingame is made up of a corporate staff, wholesale auto parts and automotive paint store locations, and our warehouse division,
Parts Warehouse Inc. (PWI). We employ around 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint, and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business and proud to be part of the Bumper to Bumper Auto Parts family.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Consistently provides courteous, respectful, and kind conduct toward every employee and customer.
• Demonstrates an understanding of RPI store systems and processes.
• Displays an above average understanding of auto parts and is able to make recommendations to customers to meet their needs.
• Cooperate and coordinate well with coworkers and as a team member.
• Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices, and policies.
• Maintain neat, clean, and professional appearance.
• Provide exceptional customer service including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer.
• Demonstrates willingness to partner with more experienced or higher level co-workers to help resolve issues and/or concerns quickly to meet customer demands.
• Research part’s availability through computer and catalogs for stock numbers, inventory status, and pricing.
• Willing to serve as a mentor to junior counter sales and/or delivery driver.
• Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.
• Handle cash and credit transactions; properly invoice/credit customer accounts.
• Prioritize the order of delivery items and assign deliveries to drivers, if applicable.
• Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.
• Open and/or close the store if given key holder responsibility.
• Work home store inventory/assist in other location’s inventory, if assigned.
• Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area.
• Takes initiative to complete tasks and find additional work when finished with primary duties.
• May assist manager in completing end-of-day processing.
• Perform any other tasks as assigned.

Our Benefits (all benefits are based on eligibility and subject to change)

• 401(k) employer matching
• Company Paid Vacation, Holidays, and Sick Days
• Medical, Dental, and Vision
• Company Paid Basic Life Insurance & Long Term Disability
• Short Term Disability
• Flexible Spending Accounts
• Additional Supplemental Life Insurance
• Hospital Indemnity
• Employee Assistance Program
• Employee Purchase Discounts
• Earning Incentives and Bonuses

Supervisory Responsibilities

This job has no supervisory responsibilities.

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills.

Continuous Learning - Strives to continuously build knowledge and skills.

Customer Service - Responds promptly to customer needs; responds to requests for service and assistance;…