Field Service Manager

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Join Pro Mach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem‑solver, a closer, a futurist‑whatever drives you. At Pro Mach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.

As the Field Service Manager for Brenton, you will contribute to the success of the company by leading the field service team, while combining your technical expertise and interpersonal skills to provide our clients with best‑in‑class service. The position is located in our Alexandria, MN office.

• Team Leadership and Supervision – Hiring, training, coaching and evaluating technical field service team members to ensure high performance, productivity and compliance with company policies.
• Technical Leadership and Ownership – Own all customer/site technical issues and operational execution related to the equipment/customer from installation to life span of equipment.
• Customer Service Standards – Enhancing a world‑class, customer‑centric service culture throughout the team.
• Sales and Revenue Goals – Driving aftermarket service sales to meet or exceed established revenue and margin targets while aligning with overall business goals and expectations.
• Process Improvement – Identifying and implementing improvements in workflow, processes, and divisional and corporate strategic initiatives.
• Reporting and Analytics – Monitoring key performance indicators (KPIs), analyzing customer and component trends, and creating action from that data to drive targeted growth. PDCA and problem‑solving methodology is critical for success.

• Ensuring efficient and accurate use of business systems, acting as the subject matter expert and primary trainer for team members.
• Back filling team responsibilities when appropriate and necessary to maintain customer responsiveness and service continuity.
• Managing multiple projects simultaneously while maintaining attention to detail and prioritizing effectively.

• Four‑year degree in Sales, Engineering, or Business highly desired.
• Five+ years of combined experience in field service and customer service.
• Proven track record of exceeding business goals and metrics.
• Ability to professionally represent the company via physical, written, and oral communication.
• Must possess top‑level business management, interpersonal and facilitation skills.
• Proficient computer skills;
  Salesforce, ERP (Syteline), AutoCAD, Microsoft Office Applications.
• Experience leading a team of traveling technicians preferred.
• Knowledge of industry and applications preferred.
• Computer literacy, especially with MS Office.

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career. In addition to growth opportunities, as a Pro Mach employee you receive more than just a paycheck. The education and experience you bring to a role with us matter.

Placement within our salary range is determined based on years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay. Total compensation includes your salary, comprehensive medical/dental/vision programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

And because we understand the importance of feeling protected, there is no waiting period for benefits—you are eligible on your first day of employment!

$90,000‑$130,000/year DOE

Pro Mach, Inc. is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify the employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request an accommodation.