Billing & Accounts Receivable Coordinator

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters.

Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

Responsible for supporting customer billing, invoicing, collections, and accounts receivable activities across assigned customer portfolios. This role serves as a key liaison between customers, operations, sales, and finance teams to ensure timely and accurate billing, proactive resolution of payment issues, and reduction of outstanding receivables. The ideal candidate is highly organized, detail‑oriented, customer‑focused, and capable of managing multiple priorities while maintaining billing accuracy and strong customer relationships.

• Generate, review, and submit customer invoices in accordance with contract requirements, customer billing instructions, and established billing schedules.
• Monitor accounts receivable aging and proactively follow up with customers regarding outstanding balances and upcoming payment obligations.
• Coordinate with internal operations, project management, sales, and finance teams to ensure invoices are accurately supported by required documentation.
• Research, identify, and resolve billing discrepancies, deductions, short payments, disputed invoices, and customer inquiries.
• Process credits, rebills, billing adjustments, and account corrections as required.
• Maintain accurate customer account records within company financial, ERP, and billing systems.
• Partner with customers to resolve payment issues while maintaining positive and professional business relationships.
• Prepare aging reports, collection summaries, and accounts receivable metrics for management review.
• Support cash application and account reconciliation activities to ensure payment accuracy.
• Escalate delinquent accounts, collection concerns, and financial risks to leadership when appropriate.
• Assist with month‑end, quarter‑end, and year‑end financial close activities related to billing and receivables.
• Identify process improvement opportunities to enhance billing accuracy, collection effectiveness, and customer satisfaction.

• Assist with customer account setup, maintenance, and system updates.
• Support contract review activities related to billing requirements and invoicing compliance.
• Maintain documentation supporting audits, customer requests, and financial reporting requirements.
• Cross‑train with administrative, operational, and finance functions to provide business continuity.
• Support special projects, reporting requests, and strategic initiatives as assigned by management.

Communicate effectively with internal and external customers through telephone, email, and company systems. Collaborate with sales, operations, project teams, and finance personnel to ensure accurate and timely invoicing. Develop strong working relationships with customers to facilitate prompt payment and effective issue resolution. Utilize financial systems and reporting tools to track billing activities, receivables, and collection performance. Maintain a high level of organization and attention to detail while managing multiple priorities and deadlines.

Demonstrate professionalism,…