Member Engagement Specialist

Join to apply for the Member Engagement Specialist role at American Society of Clinical Oncology (ASCO).

Are you interested in making a world of difference in cancer care?

Cancer strikes more than 10 million people worldwide each year. As the leading medical society representing doctors who care for people with cancer, the American Society of Clinical Oncology (ASCO) is committed to conquering cancer through research, education, and promotion of the highest quality care.

ASCO offers competitive salaries, an excellent benefits package, and opportunities to participate in professional development programs.

This position is hybrid with a primary location in Alexandria, VA.

A strategic, relationship-driven Member Engagement Specialist who drives member engagement through strategies that build community and deliver meaningful member value. The candidate will grow and manage a dynamic online community, support onboarding and renewal initiatives to ensure seamless high-quality member experience.

• Manage member engagement programs that build member loyalty and promote member growth and retention.
• Develop and implement an online community management strategic plan for the professional online networking community for members and non-members.
• Manage the daily operations of ASCO’s online community platform, and assist in the creation of relevant, engaging, and valued communities, develop and circulate best practices for staff liaisons and Community Champions to increase community engagement.
• Serve as the primary staff point of contact and operational partner for volunteer leaders of ASCO's Communities of Practice (CoPs).
• Track and analyze community metrics to assess the effectiveness of community initiatives and make data-driven decisions for improvement.
• Stay up to date on community management and engagement industry trends, emerging technologies, and community management best practices to continually enhance the community experience.
• Assist team to improve new member experience through a strategic onboarding and orientation process, as well as liaising with other departments to ensure there is a seamless user experience from application to engagement in the society.
• Monitor and track first and second year retention and engagement indicators of new members to validate effectiveness of the onboarding process.
• Administer Fellow of ASCO (FASCO) member recognition program. Ensure timely measurement of engagement trends, monitor participation and involvement in ASCO programs, communicate member opportunities, and continually monitor additional key programs to include in the engagement metric.
• Develop reporting to show growth and utilization of programs and member satisfaction, assess performance and analyze engagement efforts, and work with other department/staff on cross-promotional opportunities to build a structure that establishes value for the members.
• Liaison with other departments to increase understanding of membership value and benefits while continuing to learn about potential member benefits.
• Attend Member Exhibits, the Annual Meeting, and other events on a regular basis for in-person recruitment, retention, and engagement efforts as well as department support.
• Other duties as assigned.

• Bachelor’s degree in Business Administration, Project Management, or related field or equivalent years of experience
• 4 – 5 years of membership experience, such as community management, member engagement, retention, recruitment, and volunteer services
• Proficiency with professional online community platforms such as Higher Logic and proven track records of growing member engagement
• Experience with Microsoft Dynamics 365 or similar CRM/Association Management Systems (AMS)
• Experience with reporting and analytics
• Proficiency working with Microsoft suite products

• Experience with business intelligence tools such as Amazon Quick Sight or PowerBI
• A proven track record of building community through member engagement
• PMP or an accredited professional project management certification
• High level of proficiency in Microsoft Office suite, Smartsheet…