BOND Support Administrator

This position is a 2-year term appointment with the possibility for extension.

Provides administrative, communications, and customer service support for BOND Consultant Time & Travel Operations. Serves as a primary point of contact for consultant inquiries, coordinates intake and ticketing activities, facilitates time and travel communications, and supports the Program Admin (Travel) in managing operational taskers and administrative requirements.

• Serve as a primary point of contact for consultant time and travel inquiries, providing timely, accurate, and professional responses.
• Manage front-facing communications with consultants regarding travel procedures, service vouchers, expense reimbursements, and general administrative requirements.
• Prepare and distribute travel-related communications, including welcome emails, Concur profile information, procedural guidance, and general announcements.
• Conduct time and travel briefings for consultants and internal team members, clearly communicating requirements, processes, and expectations.
• Coordinate follow-up communications regarding missing information, outstanding documentation, and unresolved inquiries.
• Maintain consistent messaging and a high standard of customer service across consultant communications.
• Escalate complex inquiries, sensitive matters, or unresolved issues to the Program Admin (Travel).

• Monitor and manage the shared Time & Travel inbox to ensure timely acknowledgment and routing of incoming submissions.
• Review incoming Travel Requests (TRs), Service Vouchers (SVs), and Expense Reports (ERs) for intake and ticket creation.
• Enter and categorize incoming submissions within the designated ticketing system (Service Now).
• Ensure submissions are appropriately documented, classified, and routed to the responsible team member for processing.
• Monitor incoming inquiries and tickets to identify items requiring follow-up or escalation.
• Support accurate tracking and visibility of outstanding consultant requests.
• Coordinate with the Program Admin (Travel) to address intake backlogs and prioritize time-sensitive requests.

• Provide direct administrative support to the Program Admin (Travel) in coordinating operational taskers, deadlines, and follow-up actions.
• Assist with tracking outstanding action items, consultant inquiries, and administrative requirements.
• Serve as a liaison between the Program Admin (Travel), consultants, and internal stakeholders to facilitate timely communication and issue resolution.
• Coordinate communications concerning payment status, reimbursement questions, and outstanding expense submissions.
• Track and follow up on payment-related inquiries with the appropriate processing or finance personnel.
• Maintain and update applicable travel-related records, including medical accommodation information, in accordance with privacy and access requirements.
• Assist with preparing reports, correspondence, briefing materials, and other operational documentation.
• Identify recurring consultant questions or communication gaps and recommend improvements to guidance and processes.
• Perform other related administrative and operational duties as assigned.

• High School diploma or equivalent with at least five years of experience. Bachelor's degree with communications background preferred.
• Detail oriented, organized and a team player.
• Strong interpersonal skills with ability to communicate effectively, orally and in writing, with all levels of employees.
• Able to pivot at a moment's notice.
• Understands government travel and comfortable with Microsoft Suite, Concur and familiar with GSA/JTR/FAR
• Successful…