Membership Services Manager

We are a national trade association dedicated to advancing and supporting the state government affairs profession. Our mission is to foster meaningful relationships with peers and elected officials, build professional knowledge, and promote diverse perspectives in a nonpartisan environment. Our work is guided by core values of trust, ethical leadership, collaboration, professional growth, and equity of opportunity.

As we continue to elevate the member experience, we are seeking an early- to mid-career professional to join our small, high-impact team as Manager of Member Services
. This role is ideal for someone who enjoys building relationships, improving systems, and delivering exceptional service in a fast-paced, collaborative environment.

Location Requirement: Candidates must reside in the greater Washington, DC area to support in-person meetings, events, and team collaboration.

• Manage all aspects of member recruitment, onboarding, engagement, retention, and member services
• Serve as the primary point of contact for members, ensuring a responsive and high-quality experience
• Build relationships with members, Board and committee leaders, and partner organizations to support membership growth
• Represent the association at partner organization events and industry gatherings for recruitment and retention purposes
• Serve as primary staff liaison to the Member Services Committee and Young Professionals Committee, including:
  • Preparing agendas and minutes
  • Leading in-person and virtual meetings
  • Managing the Young Professionals mentorship program
  • Planning committee-related events throughout the year
• Serve as staff liaison to the Board of Directors by coordinating communications and preparing meeting materials
• Develop and deliver orientation and engagement sessions for new and prospective members
• In coordination with the administrative assistant, maintain the membership database and manage dues invoicing and receipts

• Strong interpersonal and collaboration skills with a service-oriented mindset
• Excellent organizational skills with the ability to prioritize and manage multiple deadlines
• Self-motivated and adaptable, comfortable working independently and as part of a small team
• Exceptional written and verbal communication skills, including editing and proofreading
• Proficiency with Microsoft Office and the ability to quickly learn new software and systems

• Make an impact: Play a key role in shaping the experience of professionals working at the intersection of government and public policy
• Collaborative culture: Join a small, supportive, and mission-driven team where your ideas and contributions matter
• Professional growth: Gain hands-on experience across membership, governance, events, and strategic engagement

• Bachelor’s degree preferred
• 2–3 years of professional experience preferred (internship experience considered)
• Experience with an association, nonprofit, or association management company (AMC) preferred
• Prior membership, customer service, or engagement experience strongly preferred
• Interest in and understanding of the political system is a plus