Business, Operations Management, CRM Systems & Management

Who Staffing is looking for a Sales Operations Manager for a full-time, direct hire opportunity with our client in Alexandria, VA.

• Our client is seeking a highly experienced and results-oriented Sales Operations Manager to join their team. This role will be responsible for driving operational excellence across the sales organization ensuring efficiency, scalability, and data-driven decision-making.
• Reporting directly to the SVP, Data, this individual will play a critical role in optimizing sales processes, improving pipeline visibility, and enabling revenue growth through systems, automation, and analytics.

• Serve as the primary administrator and expert for Hub Spot CRM, ensuring data integrity, optimized workflows, and seamless integration with other business systems.
• Own and optimize the end‑to‑end sales process lifecycle, including understanding and providing comprehensive metrics surrounding lead management, pipeline tracking, forecasting, and reporting.
• Act as the central liaison between Sales, Service, and cross‑functional teams, managing Hub Spot task creation and workflows to enable efficient multi‑department collaboration.
• Identify opportunities for process improvement and automation, leveraging AI/ML tools where appropriate to increase productivity and reduce manual effort.
• Develop and maintain sales dashboards, KPIs, and performance reporting to support executive decision‑making.
• Ensure pipeline accuracy and hygiene, establishing and/or enhancing standardized processes for deal tracking, stage progression, and forecasting consistency.

• Partner with Sales leadership to improve forecasting accuracy and revenue predictability.
• Analyze sales performance data to identify trends, risks, and growth opportunities.
• Assist in the development and execution of go‑to‑market operational strategies.
• Provide actionable insights to the Executive Team/CEO to inform strategic decision‑making.

• Lead and manage cross‑functional operational projects tied to revenue growth and efficiency.
• Develop, document, and standardize sales processes and best practices to ensure scalability.
• Collaborate with Marketing, Finance, Tech, Product, and Customer Success to ensure alignment across the revenue lifecycle.
• Act as a key operational partner to executive leadership/CEO, ensuring timely execution of strategic initiatives.

• 5+ years of progressive experience in Sales Operations, Revenue Operations, or Business Operations within a B2B technology company.
• Deep expertise in Hub Spot CRM administration and optimization.
• Proven experience managing sales pipelines, forecasting, and reporting frameworks.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication skills with the ability to translate data into clear, actionable insights for both technical and non‑technical stakeholders.
• Experience implementing automation and process improvements within a sales organization.

• Experience with AI‑driven sales tools (e.g., Gong or similar platforms).
• Background in SaaS or DaaS business models.
• Experience supporting executive‑level leadership (VP/SVP/C‑suite).
• Advanced data analysis and reporting skills using BI tools.