Customer Service Representative

ITSM Solutions International provided pay range

This range is provided by ITSM Solutions International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.50/hr - $20.00/hr

Direct message the job poster from ITSM Solutions International

We are looking for Customer Service Representatives to join our client's team. In this role, you will provide exceptional customer support by addressing inquiries related to basic account issues, password resets and troubleshooting general website and access related problems.

This role requires being 100% onsite in Alexandria, Virginia on a shift basis and being able to be public trust security cleared.

We can only accept applications from US Citizens and Green Card holders.

• Customer Service
  
  Experience:
  
  At least one (1) year of customer service experience, including phone and/or email contact center experience, data entry, contact center problem logging, and use of Automatic Call Distribution (ACD) systems.
• Communication
  
  Skills:
  
  Strong listening and oral communication skills with the ability to interact professionally and courteously with customers.
• Technical Proficiency: Must be proficient in using web-based databases, software, and email platforms.
• Language
  
  Skills:
  
  Must be fluent in English (speaking, reading, and writing).
• Background Check: Must be able to pass a federal background investigation and obtain a Public Trust clearance.

Customer service experience, communication skills, background check.

$17.50 to $20.00 per hour

We are committed to diversity and inclusivity.

• Mid-Senior level

• Contract

• Information Technology
• IT Services and IT Consulting

Referrals increase your chances of interviewing at ITSM Solutions International by 2x

Apply BELOW