Concierge

Concierge

The Concierge ensures exceptional resident satisfaction and seamless day-to-day property operations. They serve as the first point of contact for current and potential residents, visitors, and vendors. The Concierge assists in problem-solving, conducting tours, providing outstanding customer service while assisting with administrative and operational tasks. They act as liaisons between residents, HALX teams, and external partners to create a welcoming and organized environment.

The ideal candidate is an outgoing, proactive problem solver with excellent customer service skills. They have excellent communication skills, are highly organized, and are comfortable learning and using technology to improve processes. Spanish language skills preferred. This position reports to the Community Lead or relevant supervisor.

Please submit your cover letter to (Use the "Apply for this Job" box below). resumes that include a cover letter will be considered.

• Address resident concerns promptly and professionally, ensuring timely resolution or escalation as necessary.
• Assist residents with maintenance requests, ensuring accurate documentation and proper follow‑up through property management systems like Entrata.
• Provide basic guidance on Entrata features to residents, such as making payments.
• Support community events by assisting with communication and execution.
• Execute property walks and consistent reporting to ensure that the property meets safety and touring standards.

• Manage inbound calls, respond to inquiries, and route calls to the appropriate team members.
• Assist with leasing activities by responding to inquiries and compliance‑related questions, coordinating and executing tours, and new resident welcome activities.
• Receive, log, and manage the distribution of packages for residents, ensuring proper handling and secure storage.
• Assist with inventory, organization, ordering, and tracking of equipment for all property teams.

• Maintain accurate records of interactions, service requests, and resident concerns using property management software.
• Assist with general administrative tasks to support property operations as needed.
• Participate in training and professional development opportunities to build skills in leasing and marketing and obtain necessary certifications.
• Support HALX fundraising and brand‑building campaigns.
• Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion.
• Perform other duties as directed.

• Excellent communication and interpersonal skills with a friendly and professional demeanor.
• Tech‑savvy, with the ability to navigate property management software (e.g., Entrata) and update online platforms effectively.
• Strong organizational and time‑management skills.
• Entry‑level experience or education in leasing or customer service, preferably in the affordable housing sector.
• Commitment to supporting Housing Alexandria’s mission, values, and commitment to diversity, equity, and inclusion.

Concierge team members need to be physically fit to perform their job duties, which can include:

• Regularly lifting and carrying objects up to 25 pounds.
• Pushing, pulling, and moving objects.
• Prolonged periods of standing and walking.
• Bending and stretching to access equipment and objects.
• Climbing ladders and steps.

• Spanish or Amharic speaking, writing, and reading fluency preferred.
• Basic knowledge of Landlord‑Tenant and Fair Housing laws.
• Experience aiding individuals and groups facing difficulties such as economic disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, and inadequate housing.

This is a full‑time position based on‑site, with occasional responsibilities requiring flexibility for evening or weekend activities. Travel within the City of Alexandria is sometimes required.

Commensurate with experience. $16hr to $18hr.

Housing Alexandria’s benefits package includes 100% employer‑paid individual medical, dental, vision, life, and disability insurance. It also includes up to 5% matching 401(k), parental leave, HSA, tuition assistance, paid networking opportunities, a wellness program, robust paid time off, and more.

We strongly encourage people of every race, color, orientation, age, gender, origin, and ability to apply. Candidates with lived experience in the services we provide are highly desired. We value a diverse workplace and prioritize an inclusive climate without discrimination and harassment during the application process and after you join the team.

Entry level

Full‑time