Member Experience Lead - Call Center Coach
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Call Center / Support
Spectra Credit Union is hiring an Assistant Communication Center Manager in Alexandria, VA to lead daily operations of the Communication Center and enhance member satisfaction. You will coach staff, monitor performance metrics, and drive service quality across channels.
The role emphasizes development of employees, achievement of service goals, and promoting products and services to meet member needs in a fast-paced environment.
We are currently recruiting a Member Experience Lead
- Call Center Coach for our team in Alexandria, VA, United States.
Step into the Member Experience Lead
- Call Center Coach role at Spectra Credit Union in Alexandria, VA, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
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