Museum Supervisor

$ 16.00 per hour

• Open and close museum (keys, security codes, safe).
• Supervise the safety of visitors, house, collection, and grounds.
• Knowledge of emergency procedures, basic first aid, and CPR.

• Responsible for all aspects of museum operations during shift.
• Keep site manager up to date on visitor feedback, volunteers, and other pertinent information.
• Stay up to date on current programming and operational information from Site Manager.
• Supervise and manage docents.

• Open the facility, to include disarming house, preparing museum rooms for visitors, preparing cash drawers.
• Welcome visitors.
• Provide information about the historic site, tours, City of Alexandria, programs, rentals, and NOVA Parks.
• Handles admissions and museum shop merchandise sales.
• Answer telephone.
• Perform cash drawer end of day procedures, including all reports and the daily deposit.
• Keep areas clean and orderly, stock bathrooms, empty trash, wipe down kitchen surfaces.
• Ensure museum shop is properly restocked.

• Respond to phone and in-person rental inquiries.
• Position signage for rentals.
• Explain and enforce policies and procedures.
• Serve as staff for rentals, on occasion.

• Promote upcoming programs and provide information to public.
• Process program reservations and payments.
• Serve as staff for programs and events.

• Conduct daily tours of house, as needed.
• Stay current with new research information.
• Attend training sessions and enrichment lectures.

• Represent Carlyle House and NOVA Parks to the visiting public in a positive, engaging and respectful manner.
• Respond to verbal and written inquiries.
• Explain and enforce rules and policies.
• Address and resolve complaints from the public.

• Minimum age of 18 years.
• Possession of or ability to obtain valid driver’s license, must maintain safe driving record.
• Must enjoy working with the public.
• Must be able to work independently and in a team setting.
• Experience with historic and/or cultural or community sites is preferred.
• Experience in visitor and customer service, event rentals, and public programming preferred.
• Attention to detail is important.
• Ability to perform a variety of duties, including custodial tasks.
• Strength and dexterity necessary to perform all required tasks, including lifting, stooping, bending, and working in tiring and uncomfortable positions.
• Excellent communication skills, via phone, email and in person.
• Experience giving tours is preferred.
• Ability to conduct guided tours of the museum.
• Ability to supervise volunteers.
• Proficiency in Microsoft Office.
• Weekday, weekend, and some evening work required.
• This is a year-round position.