Senior Specialist, Event Registration & Technology

Society for Human Resource Management (SHRM)

The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).

ACCESSIBILITY NOTICE:
If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: accessibility or TDD .

Position Title: Senior Specialist, Event Registration & Technology

Location: 1800 Duke St, Alexandria, VA 22314, USA

Posted Date: Posted Tuesday, October 7, 2025 at 4:00 AM

Requisition : 1167

Description: SHRM is a member-driven catalyst for creating better workplaces where people and business thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

The Senior Specialist, Event Registration & Technology, is a key member of SHRM's Event Strategy and Experience team, responsible for the innovation, planning, and execution of SHRM's Annual Conference and specialty conference portfolio serving 1,000 to 26,000+ attendees. The Senior Specialist leads all aspects of event registration management for both in-person and virtual events, while also supporting event technology, accessibility, accommodations, and other logistics.

Driven by top‑notch customer service, the Senior Specialist remains calm under pressure, thrives on auditing and analyzing data to project registration and revenue trends, and is tech‑savvy with an interest in the latest event technologies. They ensure SHRM conferences set the gold standard in accessibility and accommodations. As a team player, they excel in a fast‑paced environment, solve problems quickly, build relationships, and manage multiple projects and events simultaneously.

Event Registration, Technology & Attendee Services Management

• Lead the end‑to‑end management of event registration & technology, including pre‑event planning, onsite execution, space design and signage.
• Supports our event technology stack including projects such as integrating and testing virtual platforms, websites, and conference apps. Reviews projects for user experience (UX) and clarity. Must have strong interest in technology trends and solutions and previous experience project managing API integrations.
• Strategizes and collaborates with external vendors to deliver on event registration & technology including app delivery, attendee services materials (e.g. floor plans) and logistical needs.
• Participates in event registration & technology integrations and assists in project managing timelines and overall product delivery.
• Manages the creation of the event app and various assets, including timelines for creative tickets, maps, functionality, and app alerts.
• Creates, tests, and monitors policies, procedures and registration rates.
• Creates, tests, and monitors event products in Net Suite and other SaaS platforms.
• Audits and analyzes registration data and trends on a daily, weekly, monthly and as needed basis. Builds strong relationships with both internal and external stakeholders with vendors and across departments including Accounting, Customer Experience, IT, eCommerce, Business Intelligence, Enterprise and more.
• Leads and coordinates onsite attendee services team and security needs, as well as provide training and management.
• Manages, orders and assembles the onsite registration materials process from start to finish including badges, bags, lanyards, conference notebook and printed materials, SHRM and sponsor branded items.
• Collaborates with the Market Research team and across events teams to create post‑event attendee surveys, analyze data and report out insights to larger events team.
• In collaboration with event programming, event engagement and partnerships team and Marketing teams, create attendee logistical email cadence including housing reminders, know before you go, event updates, app alerts, etc.
• Develops and provides reports to appropriate stakeholders for data analysis.

Accessibili…