Customer Service Rep. (CSR

Customer Service Rep. (CSR) page is loaded## Customer Service Rep. (CSR) locations:
Alexandria, VAposted on:
Posted 30+ Days Agojob requisition :
R-119863
** About Your Future with Distribution International***“Great Place to Work”
*** Job Description
** As a
** Customer Service Representative (CSR)**, you will be the frontline connection for both internal and external customers, delivering outstanding service by leveraging your knowledge of our products, programs, and internal resources. Based in a distribution branch setting, this role offers a dynamic mix of responsibilities across customer service, inside sales, warehouse operations, and administrative support.

This is an excellent opportunity for individuals looking to grow within a well-established organization. A background in industrial insulation, building materials, or the plumbing/HVAC industry is highly preferred.
** Key Responsibilities
*** Build and maintain strong customer relationships via phone, email, fax, and in-person interactions
* Receive and process sales calls, quote requests, and product orders through to delivery
* Take ownership of customer inquiries and provide timely, effective solutions
* Manage a high volume of customer inquiries while maintaining accuracy and professionalism
* Work independently and efficiently to meet deadlines and respond to multiple customer service needs simultaneously
* Quote, follow up, and track lost sales reports; expedite all customer orders and issues
* Collaborate with outside sales, purchasing, billing, warehouse, and management teams
* Maintain up-to-date knowledge of inventory levels, pricing, and product availability
* Coordinate delivery logistics and trucking routes to meet customer expectations
* Negotiate quotes and proposals with customers
* Support credit and receivables by contacting customers about late payments or invoicing issues and report status to the Accounts Receivable team
* Occasionally accompany sales representatives on client visits
* Handle product returns in accordance with company policy
* Arrange direct or expedited deliveries to resolve customer issues
* Process credit card transactions
* Assist with physical inventory and participate in regular cycle counts
* Perform light warehouse duties including forklift operation, picking, and packing orders
* Participate in special projects or tasks as assigned by management
** Qualifications & Skills
*** 1–2 years of B2B sales or customer service experience, preferably in industrial distribution
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
* Strong communication, organizational, multitasking, and time management abilities
* Excellent problem-solving and consultative skills
* Self-motivated and able to thrive in a fast-paced, team-oriented environment
* Basic math skills required – including addition, subtraction, multiplication, and division
* Ability to work with fractions (e.g., measuring, converting, or reading fractional values)
** Physical Requirements
** Must be able to
** tolerate exposure to fiberglass insulation**, including airborne particles—PPE (personal protective equipment) will be provided
* Work is primarily in an office setting and in a non-climate-controlled warehouse
* Activities include standing, sitting, walking, climbing stairs, balancing, kneeling, reaching, and lifting up to 40 lbs
* May be required to climb ladders or step stools to access product shelving
* Ability to operate or work near warehouse equipment, including pallet jacks and forklifts (training provided if necessary)
* Reasonable accommodations can be made to support individuals with disabilities in performing essential job functions
** Your Benefits
** We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:
* Competitive Compensation
* Medical, Dental and Vision
* Strive Wellness Program
* 401(k) Matching
* Paid Holiday and Paid Time Off (PTO) for all positions
* Assured Excellence: minimal to no cost medical care and prescription drugs
* Flexible Spending Accounts (FSA):
Healthcare and Dependent care
* Health Spending Account…