Payment Processor Agent

Overview

Title: Payment Processor Agent

Location: Alexandria, VA (Onsite)

Terms: Full-Time

Clearance: Must be US Citizen and be able to obtain and maintain a NACI Background Investigation.

Travel: 0%

We are seeking a dedicated Payment Processor Agent to join our team. In this role, you will be responsible for processing electronic payments and providing exceptional customer service support. The ideal candidate will combine strong technical abilities with excellent communication skills to handle both payment processing tasks and customer inquiries. This position requires attention to detail, multi-tasking capabilities, and the ability to work efficiently in a fast-paced environment while maintaining high accuracy standards.

• Ability to upload Wire and ACH payments from the Fedwire automated system into FPP for processing customers deposit accounts payments, in accordance with specified procedures and standards.
• Ability to research and resolve payment processing problems in FPP.
• Process replenishment checks to customer deposit accounts in a timely manner
• Detail-oriented with ability to multi-task in a fast-paced environment.
• Work and interacts professionally and effectively with all levels of staff.
• Ability to meet established deadlines and work as a team player with coworkers
• Handle high volume Customer Service Calls for Deposit Accounts, Refunds and Maintenance Fees on related inquiries via phone in a professional manner

• Experience with the use of personal computers and automated systems, electronic spreadsheets such as Excel, and word processing software, such as Microsoft Word.
• Must have strong oral and written communication skills when responding to emails for Deposit Accounts, Refunds and Maintenance Fees in a timely manner

• Prior federal government experience is a plus.

Salary Range: $25.48/hr + H/W $4.41

• Paid Time Off / Sick Leave
• Health, Dental, and Vision Coverage
• Life Insurance
• Retirement Benefits / 401K with company matching
• HSA/FSA Spending Accounts
• Long- and short-term disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex
• Additional Workplace Benefits

RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or any protect class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accomm Only messages left for this purpose will be returned.