Rehab Admissions Liaison

Rehab Admissions Liaison

Inova Rehab Admissions Department is seeking a full‑time Rehab Admissions Liaison to join our growing team. The position is 40 hours a week with full‑time benefits.

Requirements:
Must be willing to cover multiple hospital locations (Inova Mt. Vernon, Inova Fairfax and Inova Alexandria) and possibly remote hours on weekends. Working hours are 9 a.m. to 5 p.m. (30‑minute break). Ideal coverage: either every weekend or at least every other weekend, with two additional days during the week available at any of the specified locations.

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:
  Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

• Builds close relationships with assigned hospital discharge planners, payer contacts, and Physicians through routine contact as determined by the volume of referrals. Identifies issues/needs and works to resolve them. Anticipates problems with potential referral sources and offers solutions.
• Follows‑up promptly when customer needs are not met and problems occur. Contacts customers within 24 hours with problem resolutions. Solicits feedback from top referrals. Tracks and uses data from direct contacts, internal feedback or surveys conducted to identify and address issues per discussions with coordinators and directors.
• Makes five marketing/referral development calls/visits per week. Schedules quarterly contact with low‑volume referral sources. Identifies sources for increased referrals in assigned geographic regions per discussions with coordinators.
• Responds to voicemail messages within one hour during business days or by 8:30 a.m. the next business day if messages are received after hours of operation. Responds to pages immediately or as soon as safe to do so if driving.
• Communicates referral decisions clearly by including reasons for decisions if admissions are denied/deferred or if time frames for delays and requirements are needed to finalize decisions (e.g. MD consult, payer clarification, unresolved medical issues, etc.).
• Provides timely and specific information to team and bed assignment personnel as soon as confirmation is determined from referral sources, payers, or other parties. Communicates special circumstances to program staff to facilitate customer satisfaction and meet special needs as indicated by concerns or program staff feedback. Anticipates issues or concerns of referral sources and seeks proactive solutions. Seeks feedback and maintains ongoing communication channels with potential and current referral sources.

• Certification – Not required
• Licensure – Must be licensed in Virginia in one of the following:
  Registered Nurse, Physical Therapist, Occupational Therapist or Speech Language Pathologist.
• Experience – 2 years clinical experience in acute rehab, acute care, or case management setting.
• Education – Bachelor’s Degree in Nursing, Physical, Occupational or Speech Therapy.

About Us
We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world‑class healthcare to the communities we serve. Our people are the reason we’re a national leader in healthcare safety, quality and patient experience. And from best‑in‑class facilities to professional development opportunities, we support them at every step. At Inova, we’re constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy‑related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.