Rehabilitation Case Coordinator ; Upward Mobility

Position Overview

The Division of Rehabilitation Services (DRS) serves individuals with disabilities to achieve goals of employment, education, and independent living. This role coordinates customer case records, documents field office service delivery activities, performs routine clerical tasks, and facilitates the purchase and delivery of services in accordance with federal, state, and agency rules.

• Works with counselor(s) and the case management system to determine daily priority of customer service delivery.
• Meets with counselor(s) routinely to review case management activities and problems encountered.
• Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various aspects of the vocational rehabilitation program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop‑in customers.
• Performs other duties as required or assigned within the scope of the duties enumerated above.

• High school diploma or equivalent.
• Two (2) years of clerical related experience demonstrating working‑level proficiency and accuracy in performing keyboarding functions.

• Requires ability to travel for training.

Mon‑Fri, 8:30am‑5pm, 1 hour unpaid lunch.

600 E Ash St, Springfield, Illinois, 62703 – Division of Rehabilitation Services, Bureau of Customer and Community Field Services, Region 4.

DHS.Hiring Unit

The Illinois Department of Human Services serves families in need across Illinois. Our mission is to provide equitable access to social services and support programs to enhance the lives of all who we serve.

Use the “Apply” button at the top right or bottom right of the posting to begin the application process. Non‑state employees log in on ; state employees log in to the Illinois career portal.