Front Desk Agent

Benefits:

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

We are seeking a professional and customer-focused Front Desk Agent to join our hotel team. The ideal candidate will serve as the first point of contact for our guests, ensuring exceptional service from check-in to check-out while maintaining the highest standards of hospitality.

Key Responsibilities

Welcome guests with a warm, professional demeanor and manage check-in/check-out processes

Handle guest inquiries, requests, and complaints in a timely and courteous manner

Process reservations, cancellations, and room assignments using hotel management software

Manage guest accounts, process payments, and handle cash transactions accurately

Coordinate with housekeeping and maintenance departments to ensure room readiness

Provide information about hotel amenities, local attractions, and services

Answer multi-line phone system and take accurate messages

Maintain lobby and front desk area cleanliness and organization

Assist with administrative tasks and prepare daily reports as needed

Minimum Requirements

Experience & Education

1+ year of customer service experience required

High school diploma or equivalent preferred

Previous hotel or hospitality experience preferred but not required

Language Skills

Fully fluent in English (speaking, reading, writing)

Spanish fluency is a plus

Technical Skills

Basic computer literacy and ability to learn hotel management systems

Cash handling experience and basic math skills

Proficiency with multi-line phone systems

Personal Qualities

Professional appearance and excellent grooming standards

Strong verbal and written communication skills

Ability to multitask and work efficiently in a fast-paced environment

Problem-solving skills and ability to think quickly under pressure

Reliable, punctual, and detail-oriented

Positive attitude and team player mentality

Ability to remain calm and courteous when dealing with difficult situations

Physical Requirements

Ability to stand for extended periods (up to 8 hours)

Ability to lift up to 25 pounds occasionally

Manual dexterity for computer work and handling paperwork

Schedule Requirements

Flexible availability required, including weekdays and weekends

Willingness to work various shifts (morning, afternoon, evening, overnight)

Availability for holidays and peak season periods

Must be dependable with consistent attendance

What We Offer

Competitive starting wage of $14.00/hour

Opportunities for advancement within the company

Employee hotel discounts

Flexible scheduling options

On-the-job training provided

Friendly work environment

How to Apply

Please submit your resume along with a brief cover letter explaining why you would be an excellent addition to our front desk team. We look forward to hearing from you!

We are an equal opportunity employer committed to diversity and inclusion.