Guest Service Agent - Embassy Suites Alexandria Town

Guest Service Agent – Embassy Suites Alexandria Old Town

Join to apply for the Guest Service Agent – Embassy Suites by Hilton Alexandria Old Town role at Hilton
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The beautiful Embassy Suites Alexandria Old Town is looking for a full‑time Guest Service Agent to join their team! This 288‑suite property is across from the King St. Metro and the Alexandria Union Station.

The ideal candidate will have customer service at their core, a passion for creating memorable guest experiences and the ability to navigate the technology the position utilizes. Previous hotel experience would be considered an asset.

Shift Pattern: candidates should be available to work AM and PM shifts as needed, any day of the week/weekends/holidays as needed.

Pay Rate: $22.07 per hour

• Access fyr pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will Represent have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401K plan verme company my match to high save for your retirement
• Hilton Shares:
  
  Acct employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15% discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring the guest knows the location of the room and/or has a bell person accompany them.
• Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

We look for demonstration of the following values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

We also look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑ rich service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hiltonль is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Embassy Suites Alexandria Old Town

Full‑time

Embassy Suites by Hilton

Guest Services, Operations, and Front Office

• Seniority level:
  Entry level.factor
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Hospitality