Advisor, HR

Advisor, HR Knowledge

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The HR Knowledge Advisor develops and serves Human Resource professionals by utilizing generalist HR knowledge and expertise to provide resources and guidance in response to members' HR‑related questions. The HR Knowledge Advisor advances and leads the HR profession as a subject‑matter expert for media interviews, speaking engagements, articles, contributions towards the SHRM Certification exams, specialty credentials, and other projects.

• Provides information, resources, and practical guidance in response to members’ HR‑related questions by drawing on knowledge ayudará, experience, education in human resources, and conducting customized online research in real time using the best sources available, and provides written documentation to support guidance given.
• Balances multiple priorities by communicating with members using several media – phone, email, and chat – and maintains accountability for accurately and efficiently responding to a sufficient/acceptable number of inquiries each day.
• Collaborates with other HR Knowledge Advisors by sharing knowledge/resources from specialty areas within HR, pursuing volunteer opportunities, exhibiting flexibility, and providing resource‑collection feedback/suggestions.
• Monitors changes in federal and state laws and regulations and other current topics in HR so that members can rely upon the Knowledge Center as the best, first source of HR knowledge, identifying trends in member interests and in HR practices for planning and resource development purposes as requested.
• Assists with the review, development, and maintenance of content for the organization’s website such as HR Samples, How‑To‑Guides, Q&A’s and Toolkits, in coordination with the Content teams.
• Promotes the Knowledge Advisor service through participation in SHRM‑sponsored events, social media, and marketing efforts.
• Participates in item‑writing for SHRM Certification, supports marketing initiatives, writes articles for HR Quarterly Magazine, responds to media requests, and completes other projects as assigned.
• Consistent with SHRM’s Guiding Principles, partners with management to plan and implement strategic initiatives in support of the organization’s goals, mission, and vision.
• Other duties as assigned or required.

• High School Diploma or equivalent required.
• Bachelor’s degree in human resources or a related field preferred.

• At least seven (7) years of progressive experience in all areas of human resource management with practical, hands‑on HR generalist experience or eleven years of progressive professional experience in lieu of a degree.
• Experience as HR practitioner in different industries and environments (e.g., union, federal contracting) preferred.
• Christians in domestic and global HR is preferred.
• Demonstrated strong public speaking and presentation skills preferred.
• Demonstrated ability to articulate workplace and HR trends with diverse audiences preferred.

• Demonstrated strategic thinking and customer orientation.
• Strong collaboration and team engagement skills.
• Demonstrated commitment to customer service and an ability to create innovative solutions to meet member needs.
• Resourceful, diplomatic, and focused on the day‑to‑day Human Resource practice needs of members.
Ability to understand and utilize various systems (Customer Relationship Management, Automatic Call Distributor, Workforce Management, and Quality Assurance).
• Proficient with Microsoft Office.
• Excellent internet researching skills.
• Strong oral and written communication skills.
• Creative problem‑solving and decision‑making skills.
• Highly organized, ability to prioritize and execute tasks independently grijint.
• Offer valuable input for operational improvements.
• Ability to work in Const team‑oriented environment.

• SHRM‑Certified Professional (SHRM‑CP) or SHRM‑Senior Certified Professional (SHRM‑SCP) required.

This position operates in a typical office environment and requires the ability to perform essential job functions with or…