Operational Specialist

For over 25 years, Edgesource Corporation has served as an innovative technology service provider for the Department of War (DOW), Department of Homeland Security (DHS), Department of State (DOS), the U.S. Intelligence Community, Law Enforcement, and other federal, state, and commercial clients locally, nationally, and abroad. From providing boutique technical solutions in support of the DOD Counter Unmanned Aerial Systems (CUAS) mission set to addressing the most critical Cybersecurity threats facing our nation as a prime contractor with the DHS Cybersecurity & Infrastructure Security Agency (CISA), a career at Edgesource is an opportunity to do meaningful, interesting, and impactful work.

Position Overview

The Operations Specialist supports company HR administration, workplace operations, employee experience and engagement functions to ensure efficient internal processes and positive employee experience. This role serves as a central point of coordination across departments with support of benefits administration, onboarding, compliance, and data management.

Job Duties

Employment Lifecycle & Benefits

• Coordinate the employment lifecycle, including onboarding, orientation, status changes, and offboarding.
• Administer employee benefits, including enrollments, life event changes, and open enrollment support.
• Collaborate closely with the finance team, communicating payroll data updates, validating payroll deductions and notification of employee changes.

HRIS, Compliance & Verification

• Maintain accurate, secure, and up-to-date employee records in the HRIS (ADP Workforce Now).
• Support compliance efforts, including required postings, record retention, audits, training assignments, audit support, and handbook and policy revisions.
• Process employment verification requests promptly and in line with privacy requirements.
• Coordinate background checks with vendors and track results through completion.

Employee Engagement & Recognition

• Plan and support employee engagement activities and events.
• Administer rewards and recognition programs, including milestones and achievement recognition, birthdays, and other notable events.

Corporate Communications

• Draft and distribute company-wide announcements, policy updates, and internal communications.
• Ensure information shared with employees is timely, accurate, and easy to access.
• Respond to general employee inquiries and requests, acting as the first line of support.
• Process Development & Improvement
• Identify gaps in current processes and develop, document, and implement improvements.
• Provide ad-hoc project support as needed.

Required Qualifications

• 5+ years of experience in HR administration, Operations, or a related support function.
• Working knowledge of benefits administration, onboarding, and core HR processes.
• Hands-on experience with ADP Workforce Now and a high level of data accuracy.
• Familiarity with employment compliance basics, such as I-9s, record retention, and confidentiality requirements.
• Comfortable knowledge of Microsoft Office Suite.
• Understanding process flows and process optimization.
• Excellent written and verbal communication skills.
• Sound judgment and discretion when handling confidential employee information.
• Ability to identify urgency and prioritize work accordingly.
• On-site: 3-5 days and Remote: 1-2 days

Nice to Have Qualifications

• Bachelor's or Associate’s degree in a related field is preferred; an equivalent. combination of education and relevant experience will be considered.
• Experience with background check platforms and employment verification vendors.
• Familiarity with work order or ticketing systems.
• Experience supporting employee engagement or recognition programs.
• Familiarity with SharePoint, Visio, or Atlassian products (Jira, Confluence).
• HR certification…