Payroll Supervisor

Are you a payroll professional who thrives in a fast-paced, complex labor relations environment?

The Washington Metropolitan Area Transit Authority (WMATA) is pleased to announce an opening for a Payroll Supervisor
, where you will serve as a trusted subject matter expert and strategic partner in ensuring payroll compliance, employee compensation accuracy, and exceptional customer service.

In this critical role, you will lead the administration and oversight of complex payroll matters, including employee grievances, reinstatements, and labor-related compensation adjustments. You will collaborate with Human Resources, Labor Relations, management, and legal stakeholders to research, analyze, and validate payroll actions, ensuring compliance with collective bargaining agreements, policies, and regulatory requirements.

As WMATA's payroll representative, you will play a visible role in grievance hearings, arbitration proceedings, and labor-related court matters, providing expert payroll insight and supporting the organization's interests. You will also drive continuous improvement initiatives by identifying business solutions, enhancing operational efficiency, streamlining payroll processes, and improving the employee customer experience.

This position offers a unique opportunity to combine payroll expertise, analytical problem-solving, compliance oversight, and labor relations support while making a meaningful impact on a large and diverse workforce.

Key Highlights:

• Lead complex payroll compliance and employee compensation matters.
• Serve as WMATA's payroll subject matter expert in grievance, arbitration, and labor proceedings.
• Conduct detailed research and analysis to support payroll-related decisions and payments.
• Ensure payroll actions are supported by complete and accurate documentation.
• Partner across departments to resolve payroll challenges and improve service delivery.
• Identify innovative solutions that enhance payroll operations, compliance, and customer satisfaction.

The Payroll Supervisor is responsible for managing complex professional, technical, and administrative functions related to payroll operations. The position oversees the accurate processing and in-depth analysis of transactions for multiple payrolls within the Authority, ensuring compliance with policies and regulations. The incumbent is instrumental in proactively identifying business solutions, streamlines processes, and enhancing customer service opportunities. Serving as the first level of escalation for compliance and error resolution, the Payroll Supervisor exercises sound judgment in coordinating, communicating, and resolving payroll and management issues.

Principal Job Duties

• Acts as the first point of escalation for payroll-related inquiries and discrepancies, providing prompt resolution.
• Supervises, reviews work, trains, and provides guidance to lower level represented and/or non- represented staff to ensure the accuracy of all pay documents and calculations and ensures compliance with policies and procedures. Participates in the selection process and makes recommendations on the hiring of lower- level payroll staff.
• Processes and analyzes transactions for the weekly and biweekly payrolls, balances and controls, earnings and deductions totals; inspects automated system outputs, such as registers and standard reports; determines and corrects out-of-balance conditions; and researches and prepares special reports for management.
• Develops and produces meaningful and automated performance metrics to assess payroll processes and report on successes and deficiencies, such as breaks in controls and inefficient processes, to proactively propose solutions.
• Processes sensitive and irregular payments and develops routine queries and…