ServiceNow Platform Architect

Light Feather is seeking a Service Now Platform Architect to lead the design and delivery of enterprise-scale Service Now solutions. This position serves as the primary technical authority on the platform, engaging frequently with clients, mentoring developers, and ensuring alignment with both program objectives and Service Now best practices.

This role is ideal for someone who thrives in a collaborative, fast-paced environment—bridging strategic business needs with scalable technical implementations while maintaining the highest standards of quality, governance, and security.

Location: Fully Remote

Job Type: Full-time

Citizenship Requirement: U.S. Citizenship Required

Clearance Requirement: Active Secret or Top Secret Security Clearance

• Participate in client calls to lead and advise on technical design discussions.
• Conduct detailed requirement analysis to ensure business needs are well-defined and actionable.
• Review business requirements to ensure technical clarity and feasibility for development.
• Mentor and guide developers and functional team members on Service Now best practices.
• Oversee release management activities, including update sets and runbook maintenance.
• Ensure technical designs support scalable, maintainable, and secure Service Now implementations.
• Ensure solution quality through peer reviews and compliance/governance checks.
• Proactively identify risks, dependencies, and potential design gaps.

• 8+ years of hands-on experience with the Service Now platform.
• 4+ years in a lead developer or architect-level role.
• Service Now Certified Application Developer (CAD).
• At least one Certified Implementation Specialist (CIS) certification — ITSM preferred.
• Strong understanding of Service Now architecture, integration points, and module configuration.
• Technically detail-oriented with excellent communication and leadership skills.
• Proven ability to collaborate effectively across technical and functional teams.

• Experience mentoring developers and reviewing technical deliverables.
• Proven ability to represent technical solutions in client-facing discussions.
• Background supporting federal or defense programs in a cleared environment.

At Light Feather, you’re not just taking a job—you’re joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You’ll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.