NetSuite Support Consultant

About the Role

Net Suite Support Consultant - Remote. We are seeking an experienced and customer-focused Net Suite Support Consultant to join our dynamic team. In this role, you will provide expert support and guidance to our clients, helping them maximize the value of their Net Suite ERP systems. You will work closely with clients to resolve issues, implement enhancements, and ensure optimal system performance, contributing to their business success and our reputation for outstanding service.

Responsibilities:

• Serve as the primary point of contact for client Net Suite support inquiries, providing timely and effective solutions.
• Diagnose, troubleshoot, and resolve functional and technical issues within Net Suite ERP and related modules.
• Document support cases, resolutions, and best practices, maintaining detailed records in our ticketing system.
• Collaborate with internal teams (implementation, development, sales) to escalate complex issues and meet SLA requirements of managed services clients.
• Conduct user training sessions and create support documentation to empower clients in using Net Suite efficiently.
• Stay current with Net Suite releases, features, and industry trends to provide proactive recommendations to clients.
• Participate in client onboarding and post-implementation support activities to ensure smooth transition and ongoing satisfaction.

• 2+ years Net Suite support experience.
• BS, preferably in business, accounting, or IT related field.
• Accounting or financial systems background required.
• Expertise with approval workflows, electronic payments, Fixed Assets, Deferred Revenue preferred.
• Hands-on experience with Net Suite accounting & distribution modules preferred.
• Excellent problem-solving and analytical skills, with the ability to manage multiple support requests simultaneously.
• Outstanding communication and interpersonal skills; able to explain technical concepts to non-technical users.
• Consulting experience is strongly preferred.
• Net Suite certifications a plus.
• Customer service oriented, with a proactive approach to client support and relationship management.

• Servant Leader - You are hyper focused on engaging employees, fostering their development, and building a positive culture.
• Solutions Focused - You see opportunities in every business problem and can develop, articulate, and implement solutions.
• Collaboration - You are a relationship builder across all levels of the organization and across all business units.
• Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.
• Impact & Influence Thinking - You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.

Sikich, LLC, is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest CPA firms in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients' businesses.

Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members' health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.

In compliance with pay transparency laws, the midpoint of the salary range for this role is $105,000
. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

• Flexible Time Off (FTO) Policy
  . We encourage every full-time employee to use paid time off. FTO is activated on your first day with our organization.
• The Firm recognizes paid holidays and strives to permit time off during the last week of the calendar year when client and project work permits.
• Comprehensive wellness program with activities tracked to earn rewards.

• Flexible work arrangements
• Health, dental, vision, life and disability insurance options
• HSA employer contribution
• Nine (9) paid holidays annually
• Robust paid Parental Bonding Leave program
• 401(k) with employer contributions
• CPA bonus with four (4) paid exam days & four (4) paid study days
• Tuition reimbursement
• Employee referral bonus program
• Client referral bonus program
• Pet insurance
• FORCE - Sikich community volunteer program with up to four hours of paid time annually to volunteer

Want to learn more? Visit our Careers website or Glassdoor profile.

Sikich LLC is an Equal Opportunity Employer…