SCCM​/MECM Systems Administrator

Description

Leidos is seeking an SCCM/MECM System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple enclaves, classifications, and time zones. The System Administrator provides systems and software Operations and Maintenance (O&M) support in a large multi-enclave enterprise environment utilizing Microsoft’s Endpoint Configuration Manager (MECM), previously known as System Center Configuration Manager (SCCM).

This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

This role requires an individual that is technical, customer oriented and familiar with utilizing Microsoft tools and software in addition to IT Service Management software such as Service Now or Remedy. This person should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills to communicate effectively with customers and leadership and properly document problems and resolutions.

This role is responsible for interacting with customers to handle service inquiries and problems in a Tier 2 role. Duties include examining complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair, troubleshoot Windows OS imaging issues, software and patch deployment issues, and general system problems with customers accessing installed software. This role analyzes recurring problems and initiates solutions for preventing reoccurrence.

Individuals in this role may be required to remotely log into customer’s endpoint (desktops and/or servers) in order to troubleshoot and perform technical software configuration, rebooting, and other remedial actions.

• Interact with customers to handle service inquiries and problems.
• Oversee implementation, troubleshooting and maintenance efforts for SCCM/MECM Distribution Points and core servers. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
• Manage virtual application packages.
• Manage PXE boot capabilities ensuring latest approved boot image is available across all distribution points and incorporate necessary drivers for new hardware platforms.
• Creating, managing, and troubleshooting task sequences and packages.
• Utilize SCCM/MECM reporting features to create reports on software license usage, software version comparisons, security patch deployments, or other reports required by government leadership.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Troubleshoot complex issues and conclude fix actions, document change requirements, and implement changes to production systems.
• Oversee knowledge management for the team to include coordinating training opportunities, training junior staff on new capabilities, and seeking alternative training methods if structured training courses are unavailable.
• Develop and maintain Standard Operating Procedures (SOPs) for internal team use and update Knowledge Articles (KAs) for use by customers and helpdesk personnel.
• Establish comprehensive availability and capacity management solutions using lessons learned.
• Manage major projects to include deployment of new Distribution Points, major version upgrades, and expanding capabilities in an evolving enterprise.
• Provide follow-up reports (technical findings, feedback, resolution steps taken, After Action Reports (AARs)) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Assist Deskside Support and Tech Refresh personnel experiencing issues reimaging workstations and troubleshoot local Distribution Point access.
• Support customer requirements in a 24/7/365 mission environment.
• Provide mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel.
• Develop and update Standard Operating Procedures (SOPs) and monitoring documentation for 24/7/365 ITOC personnel.

• Experience with Tier 2 system administration…