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IT Support Technical Support

Senior UCC & Microsoft 365 Support Analyst

Job in Alexandria, Fairfax County, Virginia, 22350, USA
Listing for: Red Cedar Consultancy, LLC
Full Time position
Listed on 2026-02-01
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A consulting firm in Alexandria, VA is seeking a Senior UCC Technical Support Analyst to serve as a primary contact for IT support inquiries and to manage Help Desk troubleshooting. The ideal candidate will have over 7 years of experience in Tier 2 support, a strong knowledge of integrating UCC tools with Microsoft 365, and proficiency in managing complex technical issues.

The role requires on-site presence from 7:00 am to 5:00 pm, Monday to Friday, ensuring high customer satisfaction.
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Position Requirements
10+ Years work experience
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