ServiceNow Architect

Direct Viz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

We are seeking a highly skilled Service Now Architect
. The ability to obtain a public trust clearance is required. Candidates located in the DC metro region are highly preferred.

The Service Now Architect provides technical and architectural leadership for the design, implementation, modernization, integration, and optimization of the Service Now platform. This role is responsible for defining the overall Service Now technical architecture and ensuring solutions are scalable, secure, supportable, upgradeable, and aligned with Service Now leading practices. The Architect serves as a senior technical advisor to program leadership, customers, product owners, developers, administrators, business analysts, and other technical teams.

The Senior Service Now Architect will play a key role in accelerating the organization's migration from legacy applications to Service Now, maximizing out-of-the-box capabilities, reducing unnecessary customization, improving development velocity, and expanding the use of automation, AI, and low-code/no-code capabilities.

• Define and maintain the overall Service Now platform architecture and technical roadmap.
• Establish architectural standards, design patterns, development standards, and platform guardrails.
• Translate complex business and technical requirements into scalable Service Now solutions.
• Ensure Service Now solutions align with enterprise architecture, security, data, integration, and infrastructure standards.
• Evaluate proposed solutions and determine whether requirements should be addressed through configuration, low-code/no-code development, custom development, integration, or existing Service Now capabilities.
• Promote an out-of-the-box/configuration-first approach and minimize unnecessary platform customization.
• Ensure solutions remain maintainable and upgradeable as the Service Now platform evolves.
• Identify opportunities to consolidate and retire legacy applications by moving appropriate business processes to Service Now.

• Lead technical solution design for new Service Now applications, enhancements, integrations, and platform capabilities.
• Provide architectural oversight throughout the full development lifecycle.
• Review solution designs, technical specifications, data models, workflows, scripts, integrations, and application configurations.
• Conduct technical and architectural reviews before solutions move into production.
• Provide guidance to Service Now developers and administrators on complex technical challenges.
• Establish reusable components, patterns, and frameworks that accelerate development.
• Ensure technical debt is identified, documented, prioritized, and appropriately remediated.
• Balance rapid delivery with platform stability, security, maintainability, and long-term sustainability.

Provide architectural leadership across applicable Service Now capabilities, including:

• IT Service Management (ITSM)
• Incident, Problem, Change, and Request Management
• Service Catalog
• Knowledge Management
• Configuration Management Database (CMDB)
• Common Service Data Model (CSDM)
• IT Operations Management (ITOM)
• Discovery and Service Mapping
• Customer Service Management (CSM)
• Strategic Portfolio Management (SPM)
• Human Resources Service Delivery (HRSD)
• Integration Hub
• Flow Designer
• App Engine
• Employee Center / Service Portal
• Performance Analytics
• Reporting and Dashboards
• Automated Test Framework (ATF)
• Service Now Mobile
• Service Now AI and Now Assist
• Generative AI capabilities
• Custom scoped applications

• Identify opportunities to leverage Service Now AI, Now Assist, Generative AI, Predictive Intelligence, automation, and intelligent workflows
  .
• Develop architecture patterns for responsible and scalable adoption of Service Now AI…