VTC Bridge Scheduler

Description

A Video Teleconferencing (VTC) Technician installs, maintains, and troubleshoots audio-visual and conferencing systems. They ensure seamless virtual communication by managing hardware like CODECs, cameras, and microphones, supporting virtual meetings, and resolving technical issues for end-users.

• System Operations:
  Set up, configure, and operate VTC endpoints, audio mixers, video matrix switches, and flat-panel displays.
• User Support:
  Provide Tier 2+ technical support, resolve trouble tickets, and offer concierge-level training to end-users and VIP staff.
• Maintenance & Troubleshooting:
  Conduct routine system checks, firmware updates, and preventative maintenance to ensure optimal audio/video quality.
• Network Integration:
  Troubleshoot inter-device connections, network infrastructure (e.g., VLANs, IP settings), and protocols such as SIP or H.323.
• Asset & Scheduling Management:
  Manage conference room reservations, maintain equipment inventories, and document resolution

• Schedules VTC sessions in VTC bridges, as well as debugging the interoperation of VTC bridges and end points
• Connects and monitors VTC meetings for all customers supported by Joint Service Provider (JSP)
• Bridge liaison between customer and far end COCOMs
• Supports NIPRNet, SIPRNet, Allied Secret and JWICS VTCs
• Installs, configures, and maintains VTC endpoints
• Installs and configures VTC applications, system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removes old equipment and performs data migration to new machines

• Education:
  
  A high school diploma
• Experience:
  
  3+ years of relevant experience in A/V or VTC operations.
• Technical
  
  Skills:
  
  Familiarity with conferencing platforms (Cisco or GVS preferred).
• Physical Demands:
  Ability to sit for long periods of time.
• Clearance (For Defense/Gov Roles):
  Minimum Secret clearance

Comp Qsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. Comp Qsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development