SharePoint System Administrator SME

Description

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like a mission you want to be a part of, keep reading!

Leidos is seeking a SharePoint Subject Matter Expert (SME) to support a large enterprise IT contract for the DOD. The SharePoint System Administrator will support infrastructure services, operations, and maintenance across multiple enclaves of different classifications with remote administration for server farms located in multiple data centers. The SharePoint SME shall deploy, operate, and maintain SharePoint services, including load balancing, PKI authentication, and claims-based authentication as well as support site setup, permission management, troubleshooting, and service requests for customers as well as content and knowledge managers.

This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

This role requires an individual that is technical, customer oriented, and extremely familiar with managing all aspects of SharePoint. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills.

• Interacting with site/collection owners to handle service inquiries and problems.
• Provide implementation, troubleshooting and maintenance of IT systems.
• Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
• Develop solutions for complex problems, update Knowledge Articles and Standard Operating Procedures (SOPs) to reflect changes to the environment.
• Oversee SharePoint projects to include minor and major version upgrades, routine maintenance, hardware/platform upgrades/migration, and expansion of capabilities to meet emerging requirements.
• Identify methods for direct integration with existing and future Identity, Credential, and Access Management (ICAM) technologies.
• Assist users with manual migrations from older SharePoint versions to SharePoint 2019, SharePoint Subscription Edition or SharePoint Online.
• Manage permissions of new and existing site collections and their associated lists, items etc.
• Manage access to O365/M365 applications based on SharePoint technology such as Microsoft Teams, Microsoft One Drive, and SharePoint Online.
• Conduct searches and purges of data from operational systems as required by cyber security, legal, compliance, FOIA, and other legitimate sources.
• Manage asset library, risk database, and business rhythm calendar (Leidos best practice) to enhance situational awareness for stakeholders.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Provide follow-up reports (technical findings, feedback, resolution steps taken, After Action Report (AAR) etc.) for Root Cause Analysis, engineering technical assessment, and process improvement initiatives.
• Maintain, develop, and enrich service and server monitoring using Solar Winds, Science Logic, Power Shell or other technologies to ensure full visibility into health and performance of the service offering.
• Support customer requirements in a 24/7/365 mission environment.
• Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to assist with after-hours triage and…