Server Technician; Journeyman

Position: Server Technician (Journeyman)
Job Title:

Server Technician (Journeyman)
Job Category:
Engineering and Technical Support Time Type:
Full time Minimum Clearance Required to Start:
Secret Employee Type:
Regular Percentage of

Travel Required:

Up to 10%
Type of Travel:
Local*
*
* The Opportunity:

CACI is seeking a Journeyman Server Technician for the Global Mission Operations Support (GMOS) contract, supporting the Department of State.

This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities:

Perform assembly, testing, server imaging, and configuration of IT equipment including operating system configuration and security fixes prior to worldwide deployment

Manage packaging and shipping processes for IT equipment to remote and challenging overseas locations at least two weeks in advance of scheduled installation, adhering to CA and Diplomatic Security standards

Conduct thorough reviews of bills of lading and packing lists as part of receipt and inspection procedures, providing copies of receipt documents to COR and GTM for forwarding

Maintain adequate quantities of break-fix computers and components (desktops, laptops, monitors, hard disks, power supplies, mice, keyboards) to meet established Service Level Agreements (SLAs)
Set up compatible replacement hardware of equal or better performance upon receipt of hardware failure requests based on service desk priority levels

Coordinate with DOS pouch facility for all shipments to foreign locations, ensuring all packages are shipped via diplomatic pouch and tracked using Integrated Logistics Management System (ILMS)
Prepare materials for shipping based on information from CST, providing CST with inventory copies for review prior to shipping to ensure accuracy

Support data center equipment delivery and implementation, ensuring timely deployment and compliance with security and operational standards

Perform quality control checks on configured equipment to ensure compliance with security policies, configuration standards, and operational requirements

Apply technical expertise to resolve complex equipment configuration and deployment challenges with latitude in developing innovative methodologies and presenting solutions to operational problems

Qualifications:

Required:

Bachelor's degree + 4 years of experience in related fields, such as IT technical support, server support, hardware configuration, systems deployment, or data center operations; equivalencies considered.

Active Secret Clearance Proven experience with server imaging, equipment configuration, and hardware assembly for enterprise deployments

Demonstrated knowledge of operating system configuration, security patch management, and break-fix hardware support

Strong understanding of diplomatic pouch procedures, international shipping, and logistics coordination using tracking systems

Excellent organizational and documentation skills with ability to maintain accurate inventory records and generate required shipping documentation

Desired:

Prior experience supporting federal agencies, especially the Department of State

Experience with Integrated Logistics Management System (ILMS) or similar logistics tracking platforms

Knowledge of 14 FAM requirements, Department of State security standards, and data center equipment deployment procedures

Professional certifications such as CompTIA A+, CompTIA Server+, or similar…