A​/V Technician

An Audio Visual (AV) Technician in a cleared government facility plays a critical role in maintaining secure unified communications across classified and unclassified networks. This role strictly demands compliance with government security protocols, TEMPEST standards, and information assurance rules alongside standard AV integration skills. The A/V Technician physically installs/de-installs integrated a/v hardware, wires, and tests collaboration systems. They read project schematics to determine the current cabling, assemble equipment racks, terminate cables, and configure hardware like cameras, microphones, video displays, and DSPs in corporate or government conference rooms

Own the lifecycle of AV-related incidents from identification to closure. Provide rapid Tier 1/2/3 remote and on-site troubleshooting for system crashes, audio dropouts, display failures, and secure VTC connectivity issues.

Manage, document, and track outages using enterprise ticketing systems (e.g., Service Now, Jira). Ensure all incidents are handled within established SLAs and elevate complex infrastructural or network bugs to engineering teams.

Use AV management platforms (e.g., Crestron XiO Cloud, Extron Global Viewer, Cisco CUCM, Cisco VQ) to continuously monitor the health of enterprise endpoints.

Participate in post-incident reviews to identify recurring technical failures. Author knowledge-base documentation and standard operating procedures (SOPs) to streamline future troubleshooting workflows.

• Framework Knowledge: Strong familiarity with ITIL Foundations (Information Technology Infrastructure Library) principles, specifically Incident Management, Problem Management, and Request Fulfillment.

• Proficiency in diagnosing signal flow issues across digital video/audio matrices and DSPs (e.g., Biamp, Q-SYS).
• Firm grasp of IP networking (TCP/IP, DHCP, VLANs) as it applies to AV-over-IP architectures.
• Experience supporting enterprise unified communications tools (Zoom Rooms, Microsoft Teams Rooms, Cisco Webex Devices).

• Highly Desirable: AVIXA Certified Technology Specialist (CTS).
• IT/Management: ITIL v4 Foundation certification, CompTIA Network+ or Security+.
• Vendor-Specific: Crestron Technician, Q-SYS Level 1, or Cisco Collaboration certifications.

Exceptional situational awareness and calm under pressure. Ability to communicate technical issues clearly to non-technical corporate executives or government stakeholders during high-stress system outages.

• Technical
  
  Skills:
  
  Strong understanding of signal routing, multimedia VTC platforms (like Microsoft Teams Rooms or Cisco Webex), and network architectures.
• Physical Ability: Ability to work on ladders, lift heavy equipment (typically 50+ lbs), and work in tight spaces like ceilings or under floors.
• Clearance: Minimum Secret Clearance

Comp Qsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. Comp Qsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development