Technical Account Manager

Virginia or Eastern Time Zone Preferred

The Technical Account Manager (TAM) serves as the strategic technology advisor and primary business relationship owner for assigned clients. The TAM is responsible for aligning client business objectives with FIT Solutions' technology services, driving client success, identifying opportunities for improvement, mitigating risk, and ensuring long-term client retention and growth. This role partners closely with engineering, service delivery, cybersecurity, procurement, and sales teams to deliver measurable business outcomes and exceptional client experiences.

FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together.

Measuring results against best‑class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are aligned and thrive in a fast‑paced, results driven environment.

• Streamline clients through consultation and strategic technology planning to maintain client profitability. (TBP’s Delivered)
• Provide ongoing planning, strategy, and development of strategic initiatives that improve operational efficiency, security posture, and business continuity. (Weekly/Monthly Meetings)
• Maintains and develops existing client base to ensure customers satisfaction with FIT Solutions services and support. (CSAT)
• Expand existing relationships through proactive communication and problem solving to retain clients. (Client Retention Metric/Revenue Retained Under Management)

• Leads quarterly Technology Business Planning meetings that review strategic initiatives, security posture, technology lifecycle planning, and service performance metrics.
• Identifies at‑risk clients and escalates potential risks or challenges to retain client business.
• Builds trusted client relationships through a deep understanding of each client's business objectives, operational challenges, and long‑term goals.
• Provides excellent customer service and develops client satisfaction to ensure clients renew contracts and provide referrals.
• Collaborates with engineering teams to promote a customer‑first mindset and ensure technical deliverables align with client expectations.
• Visits clients on a routine basis and facilitates introductory meetings for all new clients.
• Corresponds with points of contact on a weekly basis of each of FIT Solutions’ accounts.
• Participates in the onboarding of new clients by learning business practices and helps direct the engineering team in the understanding of client priorities.
• Procures quotes for hardware and software and presents to clients in conjunction with procurement department.
• Participates in daily and weekly operations meetings to track task and project closures in a timely manner.
• Partners with sales team to attract new business.
• Perform other duties as assigned.

• Strong understanding of managed IT services and the Managed Service Provider (MSP) delivery model.
• Working knowledge of Microsoft 365, Azure, cloud infrastructure, cybersecurity, backup and disaster recovery, networking, and endpoint management.
• Ability to understand client business needs and translate technical concepts, risks, and recommendations into clear business outcomes.
• Ability to serve as a strategic liaison between clients and…