Salesforce​/Applications Support Engineer

Title: Salesforce/Applications Support Engineer

Agency: Northern VA Community College

Location: Fairfax County - 059

FLSA: Exempt

Hiring Range: $100,000 - $115,000

Full Time or Part Time: Full Time

This position serves as an Applications Engineer within the Software Applications and Support unit of College Computing and holds primary technical responsibility for the administration, configuration, development, integration, support, and continuous improvement of the college's Salesforce platform and other enterprise software applications. The Applications Engineer works closely with functional business owners, the VCCS System Office, and the information security, infrastructure, data, integration, and service desk teams to ensure enterprise applications are reliable, secure, well governed, user centered, accessible, and aligned with institutional priorities.

• Serve as senior technical administrator and engineer for the college’s Salesforce environment (e.g., Sales Cloud, Service Cloud, Education Cloud/EDA, Marketing Cloud, Experience Cloud) supporting recruitment, admissions, advising, student services, advancement, and other constituent relationship management functions.
• Salesforce platform is available, stable, and configured to meet documented business requirements.
• Manage user provisioning, profiles, permission sets, roles, and sharing rules in accordance with role-based access, least-privilege, and separation-of-duties standards; participate in periodic access reviews and recertification.
• Maintain sandbox and environment strategy; follow change and release management practices, including version control, deployment pipelines, release notes, and rollback planning; prepare for vendor seasonal releases and upgrades.
• Perform application testing and quality assurance, including unit, system, regression, and user acceptance testing coordination, defect tracking, release readiness review, and post-implementation validation.
• Partner with functional business owners and business analysts to gather requirements, document business processes, and translate needs into technical designs and solutions.
• Ensure data quality and integrity through data governance practices, duplicate management, and data stewardship coordination; protect sensitive data in compliance with FERPA, Commonwealth of Virginia IT security standards, and college policy.
• Work with vendors and VCCS partners on support escalations, product roadmaps, and technical issues; provide technical input to licensing, renewal, and procurement decisions.
• Participate in application implementations, migrations, and modernization projects and provide status updates to the Director and project teams.

• Demonstrated knowledge of Salesforce platform administration and configuration, including the security and sharing model, data model design, declarative automation (Flow), reports and dashboards, and App Exchange package management.
• Working knowledge of Salesforce development, including Apex, Lightning Web Components, SOQL/SOSL, and deployment tools (e.g., Salesforce DX/CLI, change sets, Dev Ops Center, or other CI/CD tools).
• Knowledge of integration technologies and methods, including REST and SOAP APIs, web services, middleware or iPaaS platforms (e.g., Boomi, Mule Soft), ETL, and data loading tools. Knowledge of the full application lifecycle, including requirements gathering, design, configuration, testing, deployment, patching, upgrades, documentation, and decommissioning.
• Knowledge of application security practices, including role-based access design, least-privilege permissions, single sign-on (SAML/OAuth), and protection of sensitive data.
• Working knowledge of change and release management, incident and problem management, and IT service management practices.
• Demonstrated ability to troubleshoot and resolve complex technical issues and to interpret application logs, error reports, and integration failure alerts.
• Ability to read, interpret, and explain policy implications of software documentation and technical configuration.
• Ability to manage a heavy workload and multiple priorities in a fast-paced environment, concurrently working on multiple issues and meeting deadlines.
• Excellent verbal, written, and interpersonal communication skills, including the ability to explain technical concepts to non-technical users.
• Strong customer orientation and attention to quality of service.
• Ability to work in a team…