COO​/Integrator HT

Position: COO / Integrator [HT-1019646]
CENTURY 21 ACCENT HOMESCOO / INTEGRATORDo you excel at bringing clarity, structure, and accountability to a fast-paced, property management organization? Do you enjoy leading people, solving operational challenges, and helping teams grow? Are you energized by balancing vision with execution and strengthening communication across departments? If you are a steady, customer-first leader who turns ideas into action, we want to talk to you!

Our ideal COO / Integrator is/has:

Strong LMA experience – You naturally lead, manage, and hold people accountable while building trust and alignment. You bring clarity and structure to teams, ensuring everyone knows their role and executes effectively.

Accountable – You take ownership, deliver on commitments, and expect the same from the people you lead. You follow through consistently and create a culture where responsibilities are taken seriously.

A Coach/Mentor – You help people develop, grow, and level up through consistent feedback and encouragement. You enjoy empowering others to reach their potential and guiding them through challenges.

A direct communicator – You say what needs to be said clearly, respectfully, and with intention. You remove confusion by addressing issues openly and helping others understand expectations.

Strong audience sensitivity – You know how to tailor communication and coaching to different personalities and roles. You read the room well and adjust your approach to ensure every message lands effectively.

Our ideal COO / Integrator is a grounded, people-focused leader who brings structure, clarity, and consistency to Century 21 Accent Homes. They will strengthen processes, support cross-functional teamwork, and ensure the entire organization moves together toward the company’s long-term vision. This role directly influences operational excellence, team performance, and the company’s ability to scale with confidence.

RESPONSIBILITIES Leadership

Lead, manage, and hold yourself and others accountable (LMA). Drive EOS rhythms including L10s, 1:1s, Rocks, and long-term vision alignment. Champion core values and foster a cohesive, high-trust team culture. Build new operational silos, including the handyman division from the ground up. Provide strategic insight into budgeting, financial planning, and P&L conversations.

Management Manage three direct reports and serve as gatekeeper to the Visionary (Tom). Oversee all third-party vendors and in-house maintenance technicians. Lead hiring, onboarding, training, and performance development across operations. Create and refine policies, procedures, and safety standards. Manage day-to-day property operations including turnovers, repairs, and inventory. Monitor key data points: rent collection, labor efficiency, revenue per unit, churn, acquisition costs, and profitability.

Accountability Hold teams accountable to Rocks, KPIs, timelines, and quality standards. Ensure alignment with the accountability chart and decision-flow structure. Track performance, enforce follow-through, and deliver corrective action when needed. Maintain consistency, clarity, and high execution standards across all operational functions.
** This is a full-time, in person position located in Alexandria, Virginia.
** QUALIFICATIONSRequired5+ years of operations leadership experience. 5+ years of people management experience, including proven success scaling teams and developing leaders in growing organizations. 5+ years of cross-functional leadership experience. 3+ years of experience managing and operating businesses with $5M+ in annual revenue, including ownership of performance outcomes and financial results Strong LMA experience with proven ability to lead, manage, and hold teams accountable.

Experience creating new…