BOC Specialist - Alexandria, VA

Overview

About M.C. Dean

M.C. Dean is Building Intelligence@. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

MC Dean is seeking a dedicated and skilled BOC (Building Operations Center) Specialist/Operator to join our 24/7/365 team. As a BOC Specialist/Operator, you will be responsible for continuously monitoring, operating, and optimizing building automation systems (BAS) to maximize efficiency, ensure occupant comfort, and maintain critical operations. You will play a crucial role in identifying and resolving issues, responding to alarms and service calls, and implementing strategies for long-term system improvements.

Work Hours available
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Monday - Thursday, 6:00am-4:30pm or Friday - Sunday, 7:00am-7:30pm
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Clearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship; ability to obtain HSPD-12 security clearance.

Responsibilities

• Key Responsibilities:

• System Monitoring & Analysis: Continuously monitor and evaluate building systems—including BAS, HVAC, and controls—to ensure correct operation, adherence to calibration requirements, and identification of anomalies. Candidates with experience in HVAC or controls will receive training to operate and analyze BAS platforms.
• Alarm Management & Response: Analyze alarms and events in real-time to identify root causes of recurring issues and implement corrective actions. Provide daily alarm list reports to the BOC Manager. Respond to service calls and system alarms, diagnose problems, identify causes, and implement effective solutions. Triage system messages and reports, escalating issues appropriately.
• System Optimization & Adjustment: Operate and update building systems to maximize efficiency and revise operating controls as needed to accommodate changes in facility operations or address identified problems and inefficiencies. Apply adjustments in response to tenant calls, work orders, and alarms.
• Emergency Response: Make confident and timely decisions during emergencies to ensure continuation of service and operations. Coordinate emergency response between various divisions, including Mechanical-Electrical-Plumbing (MEP), Security, and external vendors.
• Troubleshooting & Maintenance: Assist other trades with active troubleshooting of systems. Debug and simulate programs, check calibration of hardware/software devices, configure parameters, and test control components and software. Perform function checks and document results. Candidates with HVAC or controls experience will be supported in learning BAS troubleshooting.
• Collaboration & Communication: Work with MEP and other teams to log and identify problem areas. Provide assistance to other trades in the field. Keep the client/call center informed of questions, progress, information needs, and discrepancies. Escalate building issues as needed and utilize pass-down procedures to communicate incomplete tasks and system issues.
• Documentation & Reporting: Generate incident reports and maintain accurate records of system performance and maintenance activities. Develop and maintain procedures and checklists for service calls, routine maintenance, and commissioning tasks.
• Customer Service: Field customer service requests courteously and professionally.

Qualifications

• High school diploma with 2+ years of experience.
• Vocational school or associate degree in a technical trade preferred.
• Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship; ability to obtain HSPD-12 security clearance.
• Experience in HVAC, controls, or a related technical field (BAS experience…