Member Engagement Specialist

Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer, the ASCO Foundation, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality care.

Responsibilities Manage member engagement programs that build member loyalty and promote member growth and retention.  Stay up to date on community management and engagement industry trends, emerging technologies, and community management best practices to continually enhance the community experience.

Assist team to improve new member experience through a strategic onboarding and orientation process, as well as liaising with other departments to ensure there is a seamless user experience from application to engagement in the society. Develop reporting to show growth and utilization of programs and member satisfaction, assess performance and analyze engagement efforts, and work with other department/staff on cross-promotional opportunities to build a structure that establishes value for the members.

Liaison with other departments to increase understanding of membership value and benefits while continuing to learn about potential member benefits.

Other duties as assigned.

Required

Education and Experience Bachelor’s degree in Business Administration, Project Management, or related field or equivalent years of experience4 – 5 years of membership experience, such as community management, member engagement, retention, recruitment, and volunteer services Proficiency with professional online community platforms such as Higher Logic and proven track records of growing member engagement

Experience with Microsoft Dynamics 365 or similar CRM/Association Management Systems (AMS)

Experience with reporting and analytics

Proficiency working with Microsoft suite products

Preferred

Education and Experience

Experience with business intelligence tools such as Amazon Quick Sight or Power

BIA proven track record of building community through member engagement

High level of proficiency in Microsoft Office suite, Smartsheet or other project management applications, and database programs

Competencies Excellent time management skills with a proven ability to meet deadlines, prioritize, and multi-task. Excellent communication skills with the ability to clearly convey and receive information. Strong organizational skills and high attention to detail.

High level of EQ and ability to thrive in a mission-driven complex environment.

Ability to foster and build relationships within all levels of the organization.

Ability to work independently with sound judgement and collaboratively in teams.

Strong analytical skills and critical thinking skills with ability to anticipate solutions and next steps.

Technically savvy and ability to use technology to grow business objectives, and a willingness to adapt to new technology.

ADA/Physical Requirements
** Generous Benefits Package:
** Founded in 1964, the American Society of Clinical Oncology, Inc. (ASCO) is committed to making a world of difference in cancer care. As the world’s leading organization of its kind, ASCO represents over 50,000 oncology professionals who care for people living with cancer. Through research, education, and promotion of the highest quality care, ASCO works to conquer cancer and create a world where cancer is prevented or cured, and every survivor is healthy.
ASCO furthers its mission through Conquer Cancer, the ASCO Foundation. funds research into every facet of cancer to benefit every patient, everywhere. Conquer Cancer helps turn science into a sigh of relief for patients around the world by supporting groundbreaking research and education across cancer’s full continuum.
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