Community Support Coordinator

Description

JOB SUMMARY: The Animal Welfare League of Alexandria’s (AWLA) Community Support Team works in the City of Alexandria (the City) to proactively assist pet owners who need assistance to care for their animals due to underlying systemic issues such as poverty, lack of access to resources, domestic violence, medical or mental health challenges. The goals of the program are to keep pets and people together, improve animal and community welfare and to support partnerships between the AWLA, other City agencies and nonprofits.

In those cases where keeping the pet with their person is not viable, the Community Support Team assists in rehoming efforts both directly from the home and via the AWLA’s adoption program.

The role of the Community Support Coordinator is to support the efforts of the team by assisting those who have been identified as in need of the resources the AWLA can provide. This support will include all aspects of the rehoming process as well as all pet retention efforts including pet pantry requests, transportation to veterinary appointments, and pet food delivery.

The coordinator will continue to provide ongoing support and case management for pets and their families. Additionally the Coordinator will assist in the preparation and implementation of community based wellness events throughout the City and the AWLA’s monthly low cost vaccine clinic; and will provide support to trap-neuter-return programs throughout the City.

Job schedule is Tuesday thru Saturday

The Coordinator must be proficient in written and spoken English and Spanish.

Organizational Relationships:

This position is supervised by:
Director of Community Programs

Essential functions of the job include;

Intake diversion/pet rehoming

• Responding to rehome requests
• Monitoring and sending rehome emails (initial, OOJ resources, appointment confirmations, etc.)
• Monitoring and scheduling rehome requests
• Following up to get home history filled out etc.
• Offering resources
• Tracking rehome requests
• Checking rehome voicemails
• Being PoC for rehome requests on Sundays and Mondays when Community Support Manager or Director of Community Programs are not available
• Helping front desk staff with intaking the animal
• Home To Home website - monitoring, approving, editing, providing feedback and support.

Program Outreach and Engagement

• Assist with administration and day to day operations related to the AWLA’s community support programs including Ani Meals, the Community Pet Pantry, monthly vaccine and microchip clinics, the Crisis Care program, emergency veterinary assistance, grooming assistance, the Trap-Neuter-Return program for community cats, and the Community Spay and Neuter Assistance program, among other initiatives
• Forge relationships with community members to ensure knowledge of available services and connect to appropriate agencies.
• Coordinate medical and grooming appointments and transportation to appointments for owned animals
• Support the coordination of the logistics and facilitation of wellness events and other in-community events
• Attend outreach events that benefit partnerships between the AWLA and other City agencies (Community Cookouts, ALIVE! Food Distribution events, Domestic Violence Awareness, etc).
• Under guidance, facilitate partnerships with community-based organizations, government agencies and faith based organizations in the City of Alexandria, as well as, advocate for the integration of pet-related services within existing delivery systems
• Collaborate with other AWLA departments to ensure access to services (for clients) and program goals (for AWLA programs).

• Keep detailed records of all program participants and services received
• Communicate regularly with Senior Staff to ensure they are aware of program changes and successes
• Participate in staff meetings to share ideas and suggestions
• Participate and attend community outreach events in support of the AWLA mission
• Perform other duties as requested to ensure the internal and external well-being of the Animal Welfare League of Alexandria

Requirements

Required:

• BILINGUAL - Fluent in written and spoken English and Spanish
• Bachelor's Degree or…