Resident Service Coordinator

Willow Run, 935 N. Van Dorn St, Alexandria, Virginia, United States of America

Posted Friday, January 16, 2026 at 5:00 AM

Join Our Team as a Resident Service Coordinator – Enhance the Resident Experience!

Are you passionate about customer service and creating positive living environments?

We'relooking for a dedicated Resident Service Coordinator to join our team! In this role, you will play a keypartin managing resident services,assisting with property operations, and ensuring smooth administrative processes.

You’llengage directly with residents and help ensure their needs are met, all while working in a dynamic and collaborative environment.

What You Can Expect from Us:

We offer a comprehensive benefits package designed to support both your personal well-being and professional growth:

• 20% Rent Discount
• Excellent Base Pay : $22.00 - $24.00/hour
• $100 New Lease Commissions
• Property Staff Shared Renewal Commissions
  (paid monthly)
• Employee Referral Program
  (Earn up to $750 per referral)
• Education/Tuition Reimbursement Program
• Comprehensive Benefits:Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability
• Retirement Plan:401(k) with Company Match
• Generous Paid Time Off:Including 10 Holidays per year and sick leave
• Employee Assistance Program
• Additional Employee Discounts
  onvarious services

What You’llBe Doing:

As a Resident Service Coordinator,you'llbe responsible for managing resident interactions, supporting property management tasks, and ensuring the overall satisfaction of residents. You will help plan events, conduct property inspections, manage resident files, andassistwith communication between residents and leadership.

Resident Engagement, Correspondence, and Follow-Up

• Plan and organize resident events to foster community engagement
• Respond to resident feedback within 24 hours via the Resident Feedback system on
• Record and track all resident correspondence in Yardi

Property Inspection & Curb Appeal

• Complete weekly property inspections with a focus on resident balconies/patios and amenities
• Inspect apartments as needed tomaintainproperty standards

Resident Files & Paperwork

• Maintainaccurateresident files, including renewals, resident retention programs, and lease changes
• Assist with in-house transfers, adding/removing roommates, and lease renewals
• Prepare renewal letters for delivery to residents
• Assist Property Manager and Assistant Property Manager with paperwork flow and verifications

Collaboration with Leadership

• Assist the Property Manager and Assistant Property Manager with property-related tasks
• Provide input on setting the agenda for weekly and monthly staff meetings

Compliance

• Ensure adherence to federal andstate
  
  Fair Housing Laws and company policies

What We’ll Expect from You:

Qualifications

• 3-5 years of related experience or training.
• Sales and/or customer servicetraining
• Proficiency in software applications, smartphones, and reporting/analysis tools

Skills

• Excellent communication, interpersonal,and problem-solving skills
• Proficiency in software applications, smartphones, and reporting/analysis tools
• Strong ability to foster positive relationships with residents and colleagues, creating an open and supportive environment
• Skilled in understanding and addressing resident concerns with care and professionalism

Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.

Ready to help enhance the resident experience and grow in your career? Apply today to become our next Resident Service Coordinator!

Willow Run, 935 N. Van Dorn St, Alexandria, Virginia, United States of America