Assistant General Manager - Town

Assistant General Manager

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO.
We’re looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES
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The Assistant General Manager supports the GM to oversee the entire shop and acts as the General Manager while the GM is away from the store, including kitchen operations, front of house service, the continued development and growth of your team, and the overall profitability of the shop. The AGM is always guest-, food-, and team-focused, while being a quick thinker, a problem-solver, a skilled communicator, and a motivator.

As an AGM, you’ll be an enthusiastic leader for your team, lead by example, and hold yourself and all team members accountable for their performance and product output through our CYM Values (“VIBES”).

A day in the life of a CYM AGM:

• Oversee daily operations of your shop while acting as manager‑on‑duty – from preparing the shop to open, executing service, to closing; all at the highest level.
• Proactively solve any problems that arise at the shop and take initiative to keep the shop running at its best, most efficient capacity.
• Manage and lead shop and kitchen supervisors, and team members to ensure the best service is provided to our guests in alignment with CYM core values.
• Work with supervisors and hourly team members to create a positive, efficient work environment for the whole team.
• Support Call Your Mother’s high operational standards by continuing to hold yourself and your team members to the provided checklists, recipe specs, and other standardized tools.
• Manage maintenance and upkeep of all equipment and the shop’s surroundings – trash pick‑ups, linens, deep cleaning and storage organization.
• Maintain all Serve Safe food safety standards and commitment to shop safety.
• Collaborate with the GM to oversee food and beverage management, including inventory, ordering, and budget with regard to food, beverage, and labor goals.
• Collaborate with the GM on recruiting, hiring, training, and conducting performance evaluation of team members.
• Work with the GM to confirm that scheduling each shift and position is covered at its best ability; if there is an issue (call‑outs, emergency), the manager is on‑call to solve it in the best interest of the shop.
• Work in the shop 5 days a week (at least one of which is a Saturday or a Sunday).

• Have at least 1 year of experience in a restaurant management role.
• Have a foundational understanding of P&L, cost of goods sold, labor/scheduling, training & team development, and food quality standards.
• Have Serve Safe Manager’s Food Safety Certification or willingness to obtain.
• Can coordinate multiple tasks such as food and labor cost while maintaining required standards of operation in daily shop activities.
• Be hospitality‑oriented and hold a passion for the guest experience.
• Believe in a hands‑on managing style and be willing to lead by example.
• Take initiative; be proactive and can think of the big picture.
• Have high‑energy, positive can‑do attitude that thrives in a fast‑paced environment.
• Treat others with kindness and respect.
• Align with our core values of Vibrancy, Integrity, Energy, Belonging and Seizing the Moment.
• Be a team player and always willing to help others.
• Work calmly and effectively under pressure; seek to solve problems.
• Communicate clearly and efficiently; have proven coaching and leadership skills for a diverse staff.
• Can work flexible shifts and schedules, inclusive of weekends and holidays.

• Starting salary: $60,000 and a 10% bonus opportunity.
• Exciting opportunities for growth and development!
• Great people, real support, and incredible VIBES.
• Health, dental, and vision insurance (for full‑time staff averaging 30+ hours/week), 4% employer match 401(k), paid vacation, paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and Duo Lingo reimbursement, team building activities, and more.

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.