Case Manager

Headquarters, 333 John Carlyle, Alexandria, Virginia, United States of America

Posted Wednesday, August 20, 2025 at 4:00 AM

Exempt

Case Management

As required by management.

Monday – Friday, 9:00am to 5:30pm (37.5 hours within five (5) days per week); unless otherwise required or approved by management. This position may require shift work and on-call responsibilities. This position may be responsible for covering the evening shift (i.e. 2:00 pm to 10:00 pm, Monday – Friday) or weekends, if requested.

This position reports to the Supervisor, Case Management and works under the general supervision of MCD Management.

None.

Daily contact requiring courtesy, discretion, and sound judgment.

Must be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training. VCIN certification requires background screening, to include fingerprinting, criminal history check, and professional references.

Position is responsible for the handling of lead and intake information as assigned by Missing Children Division leadership. Analyze, collate, and disseminate information concerning missing and exploited children to the appropriate investigative agencies. Maintain contact and provide technical assistance to parents, police, and other authorized agencies involved in providing services for missing and exploited children.

Coordination of NCMEC resources within a team environment, to include (but not limited to) Long Term Missing Case Managers, Forensic Case Managers, MCD Case Managers, Analytical Services Division, Team Adam, Family Advocacy Division to assist and support law enforcement agencies and families associated with these cases.

This position may require shift work and on-call responsibilities. This position may be responsible for covering the evening shift (i.e. 2:00pm to 10:00pm, Monday – Friday) or weekends, if requested.

• Manage missing child cases from the time of assignment through the recovery process with responsibility for their own individual caseload.
• Make initial and follow-up contact with parents, guardians, law enforcement on assigned cases. Assess each individual case for criticality and high-risk patterns, and provide all necessary resources, including emergency media and deployments as case circumstances change or evolve.
• Establish, maintain, and foster close working relationship with parents, guardians and law-enforcement contacts as the assigned case’s primary point of contact.
• Provide technical assistance to parents, guardians, law-enforcement, and other authorized agencies on domestic and international resources in a timely and professional manner, and assess each individual case for criticality and high-risk patterns
• Assigned to a Case Management on-call/off-hours rotation to handle critical and escalation casework
• Provide reunification and post-recovery support to families with missing and exploited children cases in a timely and professional manner.
• Organize case information and maintain a working case file containing documentation of all activities as well as materials.
• Document case activities using a computer database and disseminate information to appropriate agencies and organizations in a timely manner and in compliance with established procedures.
• Prepare and draft summary, progress and supplemental reports for internal case management review and media purposes.
• Prepare appropriate cases for “media-ready” status in accordance with established case management policies and procedures.
• Make poster targeting assessments and then target “media-ready” cases with appropriate poster distribution partners, liaise with NCMEC’s Communication Division and other available resources in pertinent geographic locations.
• Review and…