Program Representative

Job Information

• Job Requisition
• Closing Date: 01/21/2026
• Agency:
  Department of Employment Security
• Class
  
  Title:
  
  EMPL SECURITY PROGRAM REP - 13650 Upward Mobility Program
• Skill Option:
  None
• Bilingual Option:
  None
• Salary:
  Anticipated starting salary $4,954 monthly;
  Full range $4,954 - $6,894 monthly
• Job Type: Salaried
• Category:
  Full Time
• County:
  Sangamon
• Number of Vacancies: 1
• Bargaining Unit Code: RC062 Technical Employees, AFSCME

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results oriented individual to serve as a Program Representative. Responsibilities include providing services related to unemployment insurance benefits, such as determining unemployment insurance claims eligibility, and providing employment services. This position provides a great opportunity for someone who has a strong knowledge of federal and state laws pertaining to employment and Unemployment Insurance (UI) eligibility and is dedicated to ensuring UI benefit accuracy.

The ideal candidate for this position will have excellent organizational skills and have experience assisting clients in an employment service program, social service program or related area providing employment, human resource development or social welfare services. IDES offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers.

• Under general supervision, for an assigned area, serves as a Program Representative for the Illinois Department of Employment Security (IDES)
• Performs functions related to receipt, review, entry, analysis and resolution of all types of routine, complex and special claims on benefit entitlement programs administered by the Illinois Department of Employment Security (IDES)
• Assists clients with various programs and services offered by the Illinois Department of Employment Security (IDES) and partner agencies
• Adjudicates monetary and non-monetary benefit claim issues, providing eligibility determinations for routine, initial or continued claims
• Advices clients on work attitudes, habits, relationships and attire as related to a specific job referral
• Establishes and maintains activity reports to demonstrate work activity and detail time charging
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

• Requires knowledge, skills and mental development equivalent to four (4) years of college with academic background in social/behavioral sciences or business; OR Requires two (2) years (3,000 work hours) of experience as a department intermittent staff member and a minimum of two (2) years college credits completed with passing grades in social/behavioral sciences or business; OR Requires four (4) years (6,000 work…