Customer Service Administrator

Temporary Customer Service Administrator
Alfreton
Temporary with the opportunity to become permanent
Part Time, 20-25 hours per week
Weekly Pay , £13ph

SF Partners are currently recruiting for a Temporary Customer Service Administrator to join a busy and friendly service department. This is an excellent opportunity for someone looking for a long-term opportunity, with the potential to become permanent for the right person.

You'll be joining a well established team with a wealth of experience, supporting engineers and customers with day-to-day service administration. If you enjoy a varied role, speaking with customers and keeping everything organised, this could be a great fit.

The role

Handling incoming customer enquiries via phone and email
Providing administrative support to the service department
Managing customer assets and updating information accurately on the system
Raising quotations for extended warranties and service contracts, then following these through
Preparing contracts, purchase orders and invoices
Processing orders for smaller spare parts
Updating and maintaining customer records using Salesforce, ERP and field service management systems
Supporting the wider team with general administration

About you

Previous administration and customer service experience
Confident speaking with customers over the phone and via email
Strong IT skills and comfortable learning new systems
Organised with excellent attention to detail
Able to manage a busy workload and prioritise effectively
A positive, proactive approach with a willingness to support the wider team

If you're an experienced administrator with strong customer service skills and are looking for a role where you can make a real impact from day one, we'd love to hear from you