Customer Account Executive

An exciting opportunity has arisen for a Customer Account Executive to join the team on a 12-month maternity cover contract. This role is ideal for a customer-focused individual who enjoys building strong client relationships, solving problems and delivering excellent service in a fast-paced environment.

The successful candidate will be responsible for managing a portfolio of clients, acting as a key point of contact and ensuring customer requirements are fulfilled accurately.

Key Responsibilities:

* Develop and maintain strong relationships with assigned clients.

* Manage customer orders, ensuring requirements are met accurately and on time.

* Communicate proactively with clients to manage expectations and provide updates.

* Investigate and resolve customer queries and complaints through to completion.

* Collaborate with internal departments to deliver service excellence and meet agreed service levels.

* Support service improvement initiatives through data analysis and customer insight.

* Ensure compliance with contractual requirements and company processes.

The ideal candidate will have:

* Previous experience in a customer service environment (2+ years)

* Excellent communication and relationship-building skills.

* Strong organisational skills with the ability to manage multiple priorities.

* A calm, confident, and proactive approach to problem-solving.

* Excellent attention to detail.

* Good working knowledge of Microsoft Office

This is a fantastic opportunity to join a supportive team and gain valuable experience within a customer-focused, relationship-driven role