Concierge

Position Summary

As a Concierge at our Assisted Living Facility, you will serve as a friendly and professional point of contact for residents, their families, and visitors. You will provide exceptional customer service, coordinate services, answer inquiries, and assist with administrative tasks, creating a welcoming and supportive atmosphere. This position reports to the Executive Director.

• Greets residents, families, and visitors warmly.
• Provides information, answers inquiries, and assists residents and families with requests.
• Coordinates appointments, transportation, and other services as needed.
• Maintains knowledge of facility amenities, activities, and services and communicates this information.
• Assists with administrative tasks, including managing correspondence, resident records, and appointment schedules.
• Maintains a clean and organized concierge desk area with stocked supplies.
• Collaborates with staff to address resident needs and resolve issues promptly.
• Monitors security and safety, reporting incidents.
• Acts as liaison among residents, families, and departments.
• Upholds resident privacy and confidentiality.
• Assists with related tasks as needed.

• At least 18 years of age.
• Required health screening, TB clearance, and criminal record clearance.
• First Aid/CPR certification.
• High school diploma or equivalent; hospitality or customer service certification is a plus.
• Prior customer service, hospitality, or front‑desk experience, preferably in senior living or healthcare.
• Excellent interpersonal and communication skills.
• Proficiency in computer systems, including word processing, email, and database management.

• Understanding of exceptional customer service principles.
• Familiarity with facility amenities, services, and activities.
• Knowledge of safety protocols, emergency procedures, and security measures.
• Basic knowledge of administrative procedures.
• Excellent verbal and written communication skills.
• Ability to address resident concerns and find solutions.
• Flexibility to adjust to changing circumstances.
• Professional and respectful demeanor, maintaining confidentiality and ethical standards.

Lifting and carrying light to moderate loads occasionally.

• Dental Plan
• Vision Plan
• Health Insurance
• Critical Illness and Accident Coverage
• 401(k) Retirement Savings Plan
• Health and Dependent Day Care Flexible Spending (FSAs)
• Paid Vacation, Sick, Holiday, Bereavement Leave
• Tuition reimbursement
• Team Member Referral Program

DOE $19.00–$21.50

Entry level

Full‑time

Other