Payne Alice Service Advisor Job Alice area,Texas USA,Automotive

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Job Summary:

We are seeking a Service Advisor to join our team. The ideal candidate will be responsible for providing exceptional customer service and guidance to clients, ensuring their automotive service needs are met. The Service Advisor will communicate with customers to understand their vehicle issues, provide accurate cost estimates, and ensure a smooth service experience.

Qualifications:

High school diploma or equivalent; some college coursework preferred

Previous customer service experience, preferably in an automotive or service industry

Strong communication and interpersonal skills

Knowledge of basic automotive terminology and services

Ability to multitask in a fast-paced environment

Proficiency in computer skills and software applications

Detail-oriented and organized

Responsibilities:

Greet customers and assist them with their service needs

Listen to customers' concerns and document information accurately

Provide cost estimates and time frames for service completion

Schedule service appointments and follow up with customers

Communicate with the service team to ensure timely completion of work

Address customer questions and concerns in a professional manner

Upsell additional services or products when appropriate

Maintain a clean and organized work environment

Benefits:

Competitive salary

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Training and professional development opportunities

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