Room Attendant

Overview

Room Attendant at Stonebridge

City, State:
Aliso Viejo, California

Starting Wage: $19.00/hour

The purpose of a ROOM ATTENDANT is to fully clean guest rooms for stay-overs and check outs, ensuring that brand standards and guest expectations are met or exceeded.

• Replace linens on beds and replenish guest room supplies.
• Empties and cleans wastebaskets, dishwasher, refrigerator and ashtrays as appropriate for room type.
• Clean bathrooms and replenish bathroom amenities.
• Provide necessary linen and room amenities to guests in accordance with brand standards.
• Leave the guest room in uniform arrangement as determined by management and make sure the door is closed and the room is locked.
• Report any damage, hazards, and/or needed repairs to management immediately.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item and write the date, where it was found, description of the item, and the name of the person who found it.
• Responsible for keys signed out for the shift.
• Complete any projects or requests developed by the management team.
• Replaces light bulbs (if necessary).
• Restock cart at end of shift and organize the linen closet to prepare for the next day.
• Other housekeeping duties as assigned.
• Performs all duties in accordance with brand standards and with emphasis on meeting or exceeding guest expectations.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

• Quality – Demonstrates accuracy and thoroughness;
  Monitors own work to ensure quality;
  Provides the best possible service to clients and customers.
• Productivity – Meets or exceeds productivity standards;
  Produces adequate volume of work efficiently in a specific time.
• Customer Service – Responds to requests for service and assistance;
  Demonstrates the desire and ability to provide high quality service to both internal and external customers;
  Solicits customer feedback to improve service.
• Initiative – Asks for and offers help when needed;
  Includes appropriate people in decision-making.
• Accountability – Takes responsibility for own actions;
  Performs work with little or no supervision; can be relied upon regarding task completion and follow up.

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

High school education is not required; or up to one month related experience or training; or equivalent combination of education and experience.

The work environment normally entails the following:

• Indoor work environment
• Exposed to and use of cleaning chemicals throughout the shift
• Minimal to moderate noise levels consistent with hotel environment

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The position is expected to:

• Stand more than 2/3 of the time
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Use hands to finger, handle, or feel more than 2/3 of the time
• Reach with hands and arms more than 2/3 of the time
• Climb or balance less than 1/3 of the time
• Stoop, kneel, crouch, or crawl less than 1/3 of the time
• Talk or hear more than 2/3 of the time
• Lift up to 50 lbs.
• Push / pull up to 50 lbs.

Equal Employment Opportunity:
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All…