Room Attendant

City, State:Aliso Viejo, California Hourly Wage: $19.00

The purpose of a ROOM ATTENDANT is to fully clean guest rooms for stay-overs and check outs, ensuring that brand standards and guest expectations are met or exceeded.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Replace linens on beds and replenish guest room supplies.
• Empties and cleans wastebaskets, dishwasher, refrigerator and ashtrays as appropriate for room type.
• Clean bathrooms and replenish bathroom amenities.
• Provide necessary linen and room amenities to guests in accordance with brand standards.
• Leave the guest room in uniform arrangement as determined by management and make sure the door is closed and the room is locked.
• Report any damage, hazards, and/or needed repairs to management immediately.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item and writing: the date, where it was found, description of the item, and the name of the person who found it.
• Responsible for keys signed out for the shift.
• Complete any projects or requests developed by the management team.
• Replaces light bulbs (if necessary).
• Restock cart at end of shift and organize the linen closet to prepare for the next day.
• Other housekeeping duties as assigned.
• Performs all duties in accordance with brand standards and with emphasis on meeting or exceeding guest expectations.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

REQUIRED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards.
• Produces adequate volume of work efficiently in a specific time.

• Responds to requests for service and assistance.
• Demonstrates the desire and ability to provide high quality service to both internal and external customers.
• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed.
• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up.

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION/EXPERIENCE

High school education is not required; or up to one month related experience or training; or equivalent combination of education and experience.

WORK ENVIRONMENT:

The work environment normally entails the following:

• Indoor work environment

• Exposed to and use of cleaning chemicals throughout the shift

• Minimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS
:

During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes. The Position is expected to:

• Stand more than 2/3 of the time

• Walk more than 2/3 of the time

• Sit less than 1/3 of the time

• Use hands to finger, handle, or feel more than 2/3 of the time

• Reach with hands and arms more than 2/3 of the time

• Climb or balance less than 1/3 percentage of the time

• Stoop, kneel, crouch, or crawl less than 1/3 of the time

• Talk or hear percentage more than 2/3 of the time

• Lift up to 50 lbs.

• Push / pull up to 50 lbs.

Equal Employment Opportunity:
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