IT Support Technician; Temp

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Job Description:

• Support associates with setting up or replacing workstations and peripherals, processing new hire and separation requests, and documenting tasks or tickets.
• Provide timely level I technical support for onsite and remote end-users, focusing on excellent customer service.
• Image workstations with default OS using Microsoft System Center Configuration Manager for deployment.
• Coordinate hardware replacements and data transfer with associates.
• Manage tickets via the IT helpdesk system, escalating and resolving issues.
• Schedule hardware repairs or replacements with vendors.
• Update user accounts and data in Active Directory, and archive user data.
• Wipe data from leased workstations for shipment back to vendors.
• Set up and configure new Windows desktops/laptops and mobile devices for new hires.
• Perform hardware troubleshooting on workstations, mobile devices, and peripherals.
• Install and support enterprise applications like Microsoft 365 and Adobe Creative Suite.
• Follow IT procedures for incidents and changes.
• Participate in meetings and projects as assigned by IT management.
• Maintain IT hardware inventory.
• Understand single sign-on and multifactor authentication technologies.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s or Associate degree in Computer Information Systems or related field.
• Up to one year of experience in an IT help desk, support, or customer service role.
• Basic understanding of IT hardware and Microsoft products.
• Strong customer service skills.
• Effective communication skills.

Desired

Qualifications:

• Interpersonal skills and ability to work with all organizational levels.
• Technical troubleshooting skills focused on Microsoft products, hardware, mobile devices, and networking.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Ability to work independently or in teams.