Business Systems Support Analyst

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Business Systems Support Analyst Compensation: $26.00 - $33.85 Loading...

Created/Revised Date: 10/02/2026

Anticipated Closing Date: 11/02/2026

Job Title:

Business Systems Support Analyst

Location:

Aliso Viejo, CA (On-site)

The hourly rate for this position is expected to be between $26.00 - 33.85 per hour, depending on geographic location, experience and other qualifications of the successful candidate.

Employment Type:

Temporary, approximately 1 year

FLSA Status:
Non-Exempt

Schedule:

Monday - Friday, on-site 5 days/week

Job Summary:

• Provide Tier-2 support for multiple enterprise and SaaS business systems (ERP, CRM, regulated SaaS platforms) in a GxP-regulated environment
• Troubleshoot issues across applications, integrations, data flows, and user access; resolve incidents and requests through ITSM tools (e.g., Service Now)
• Perform basic system configuration, data corrections, and access management within approved procedures
• Manage system changes in compliance with SDLC and GxP policies, maintaining data integrity, auditability, and access controls
• Support audits and inspections with logs, evidence, and documentation; partner with Quality, Validation, and IT Security on regulated changes
• Coordinate with vendors and internal SMEs on escalations and complex issues
• Create and maintain knowledge base articles, SOPs, and troubleshooting documentation; support releases, patching, and controlled deployments

Requirements:

• Bachelor's degree in Information Systems, Computer Science, Engineering, Life Sciences, or related field, or equivalent experience
• 3+ years of experience in business systems or application support
• Experience supporting systems in a GxP-regulated environment (life sciences, medical device, pharma)
• Understanding of validation concepts (IQ/OQ/PQ), risk-based validation, incident/change management, and audit readiness
• Strong troubleshooting and analytical skills; able to support multiple systems and manage competing priorities
• Strong written and verbal communication skills, including explaining technical issues to non-technical users
• Preferred:
  Veeva Vault, 21 CFR Part 11, integrations (APIs, middleware, iPaaS), and ITIL experience

Benefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements . Use this link https://applicant center to learn more about benefits available to Eastridge's temporary em ployees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions' Temporary Staff are not eligible for paid time off , unless required by applicable state law in which the position is based .

However, f rom time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Disclaimer: The compensation and benefits information in this posting represents Eastridge's good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity

Employer:

Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on…